HOUSEKEEPING TASKFORCE

Oceanside, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Compensation

Salary

Exact $100,000.00

Work Schedule

Standard Hours

Job Description

Hyatt is a globally recognized hospitality company renowned for its commitment to delivering exceptional guest experiences and fostering a culture of care, attentiveness, and efficient service. With a portfolio of luxury hotels, resorts, and residences worldwide, Hyatt has built its reputation on maintaining the highest standards of hospitality, outstanding service, and innovative guest offerings. The company prioritizes the satisfaction and wellbeing of both guests and associates, ensuring that every interaction is meaningful and every visit memorable. Hyatt's diverse team of dedicated associates is focused on creating welcoming environments where exceptional service is the foundation of every guest experience.

At Park Hyatt Aviara, a prestigious resort under the Hyatt umbrella, the Housekeeping Taskforce holds a critical role in ensuring the resort maintains its impeccable standards of cleanliness and guest service. This temporary leadership position, lasting from May 3rd to May 21st, reports directly to the hotel Resort Manager, providing essential support in overseeing the housekeeping department. The Housekeeping Taskforce's responsibilities encompass all aspects of the housekeeping operation, including staff training, interdepartmental communication, and scheduling, with a clear focus on maintaining high cleanliness levels throughout the property.

The role demands a strong leader with keen attention to detail who can effectively manage multiple teams while fostering an atmosphere that promotes both customer and associate satisfaction. This position requires someone adept at coordinating with department heads, interacting with guests courteously, and guiding team members through exemplary service standards. Deep knowledge of housekeeping and laundry operations is essential, as the role involves purchasing supplies, ensuring compliance with safety policies such as OSHA and ADA, and staying current with the latest industry technologies.

Moreover, the Housekeeping Taskforce must ensure that staff are proficient in guest greeting protocols and skilled at addressing guest requests promptly and professionally. Maintenance of consistent inspection programs and guaranteeing appropriate staffing levels to meet customer service goals are key components of the position. Experience with luxury service aspects such as turndown service and catering to VIP guests or foreign dignitaries is highly valued. The successful candidate will also exhibit exceptional mentorship abilities across diverse, multicultural teams, enhancing operational efficiency and guest satisfaction.

This opportunity at Park Hyatt Aviara represents a unique chance to contribute to a renowned hospitality brand, further develop leadership skills in a dynamic resort setting, and ensure that Hyatt’s standards of excellence continue to be upheld. It is ideal for seasoned hospitality professionals seeking to leverage their experience in rooms management, pre-opening functions, and team leadership to deliver superior guest experiences and elevate service operations in a world-class resort environment.

Job Requirements

Minimum 4 years of progressive hotel rooms management experience
Prior experience with Hyatt hotels preferred
Previous hotel pre-opening experience is a plus
Strong leadership and motivational skills
Excellent communication skills in English
Proficiency in Microsoft Word and Excel
High energy level and entrepreneurial spirit
Ability to effectively manage and mentor multicultural and multilingual teams
Solid knowledge of housekeeping and laundry operations
Experience with budgeting and labor cost management
Strong organizational and administrative capabilities
Familiarity with OSHA and ADA policies
Ability to handle special guest service needs including VIP and foreign dignitaries

Job Qualifications

Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel rooms management experience typically with Hyatt
Previous hotel pre-opening experience preferred
Service oriented style with professional presentation skills
Hotel or hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short and long term planning and the management of the hotel's housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Teach employees importance of, and how to greet guests and courteously solve guest requests
See that inspection program is consistently maintained
Assure all safety and security policies and procedures are followed
Work closely with all other departments
Inspect some rooms daily
Experience purchasing linens and housekeeping supplies
Current on latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Ensure OSHA and ADA policies are adhered to
Experience with turndown service, special needs of VIP guests, foreign dignitaries, etc. helpful
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures