Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $19.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
Tuition and/or professional certification reimbursement
Job Description
Delaware North Gaming is a leading hospitality and gaming company known for delivering exceptional guest experiences across its diverse portfolio of properties, including iconic sports venues, national parks, casinos, and hotels. Among its prestigious holdings is the Southland Casino Hotel, located in West Memphis, Arkansas. This vibrant casino features over 2200 slot machines, exciting live blackjack, craps, and roulette tables, along with simulcast wagering and sportsbook facilities. Recently, Southland expanded to include a new hotel offering 300 luxurious rooms and suites, further elevating the guest experience in the region. Southland Casino is well positioned as a premier destination just a short drive from downtown Memphis, Tennessee, making it an attractive venue for both locals and visitors. As part of Delaware North, the company enjoys the heritage and values of a family-owned enterprise with over a century of history, emphasizing team member well-being, professional growth, and a strong culture of inclusivity. Delaware North’s commitment to its employees includes comprehensive benefits, career advancement opportunities, and a supportive work environment.
The role of Housekeeping Supervisor at Southland Casino is a crucial leadership position within the property’s housekeeping department. As a Housekeeping Supervisor, you will take an active role in overseeing housekeeping team members, ensuring that all areas of the casino hotel—including guest rooms, public spaces, and back-of-house areas—are maintained to exceptional standards of cleanliness and safety. This position offers the opportunity to lead a dynamic team in a fast-paced daily environment while upholding Delaware North’s culture of high performance and guest satisfaction. You will be responsible for training and mentoring housekeepers, conducting routine inspections, and enforcing proper cleaning protocols that align with OSHA regulations and industry best practices. The role requires a detail-oriented leader adept at maintaining operational efficiency while promoting a positive work atmosphere. This full-time position offers competitive pay ranging from $17.00 to $19.00 per hour and includes a range of benefits such as health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, parental bonding leave, employee assistance programs, and tuition or professional certification reimbursements. Shifts are varied, including days, evenings, weekends, holidays, and overtime as needed, providing flexibility within the schedule.
Working at Southland Casino under Delaware North gives you a chance to join a respected global hospitality brand dedicated to employee development and career growth. Whether you are interested in hospitality leadership or advancing your skills in casino or hotel operations, this position offers a pathway to professional success. Delaware North prides itself on fostering a workplace where diversity is embraced, and all team members have an equal opportunity to thrive. If you thrive in a team-oriented, fast-paced environment with a commitment to excellence and guest service, the Housekeeping Supervisor role at Southland Casino represents an exciting career opportunity to make a tangible impact and grow with an industry leader.
The role of Housekeeping Supervisor at Southland Casino is a crucial leadership position within the property’s housekeeping department. As a Housekeeping Supervisor, you will take an active role in overseeing housekeeping team members, ensuring that all areas of the casino hotel—including guest rooms, public spaces, and back-of-house areas—are maintained to exceptional standards of cleanliness and safety. This position offers the opportunity to lead a dynamic team in a fast-paced daily environment while upholding Delaware North’s culture of high performance and guest satisfaction. You will be responsible for training and mentoring housekeepers, conducting routine inspections, and enforcing proper cleaning protocols that align with OSHA regulations and industry best practices. The role requires a detail-oriented leader adept at maintaining operational efficiency while promoting a positive work atmosphere. This full-time position offers competitive pay ranging from $17.00 to $19.00 per hour and includes a range of benefits such as health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, parental bonding leave, employee assistance programs, and tuition or professional certification reimbursements. Shifts are varied, including days, evenings, weekends, holidays, and overtime as needed, providing flexibility within the schedule.
Working at Southland Casino under Delaware North gives you a chance to join a respected global hospitality brand dedicated to employee development and career growth. Whether you are interested in hospitality leadership or advancing your skills in casino or hotel operations, this position offers a pathway to professional success. Delaware North prides itself on fostering a workplace where diversity is embraced, and all team members have an equal opportunity to thrive. If you thrive in a team-oriented, fast-paced environment with a commitment to excellence and guest service, the Housekeeping Supervisor role at Southland Casino represents an exciting career opportunity to make a tangible impact and grow with an industry leader.
Job Requirements
- At least 1 year of housekeeping supervisory experience in a resort or hotel
- effective verbal and written communication skills
- attention to detail and a commitment to maintaining high cleanliness standards
- knowledge of housekeeping equipment and cleaning techniques
- familiarity with hotel management software and systems preferred
- ability to work effectively in a fast-paced environment
- able to work flexible shifts, including nights, weekends and holidays
Job Qualifications
- At least 1 year of housekeeping supervisory experience in a resort or hotel
- effective verbal and written communication skills
- attention to detail and a commitment to maintaining high cleanliness standards
- knowledge of housekeeping equipment and cleaning techniques
- familiarity with hotel management software and systems preferred
- ability to work effectively in a fast-paced environment
- able to work flexible shifts, including nights, weekends and holidays
Job Duties
- Help train and manage all room, house, and public area team members
- provide training to team members on a regular basis
- identify areas of improvement and efficiency
- ensure stay-over and vacant attendant service is consistently performed by room attendants
- inspect all assigned guest rooms to ensure quality and safety standards are met
- demonstrate proper use of cleaning chemicals for designated surfaces
- handle cleaning chemicals in accordance with OSHA regulations and hotel requirements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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