Housekeeping Supervisor

Syracuse, NY, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.50 - $23.50

Benefits

Medical

Vision

Dental

401K Savings Plan

Competitive PTO

educational assistance

Travel Discounts

Job Description

Crestline Hotels & Resorts is a well-established hospitality company known for providing exceptional guest experiences through its commitment to quality service and operational excellence. With a portfolio of properties spanning various locations, Crestline Hotels & Resorts focuses on delivering high standards in accommodation, hospitality, and customer satisfaction. The company values its employees as an essential part of its success, offering a supportive work environment and opportunities for growth and development. They are an equal opportunity employer dedicated to creating a diverse and inclusive workplace, ensuring that every team member feels valued and respected. This particular position is a full-time role with comprehensive benefits including medical, vision, dental coverage, a 401k savings plan, competitive paid time off, educational assistance, and travel discounts, highlighting the company’s commitment to the welfare of its staff.

The Housekeeping Supervisor at Crestline Hotels & Resorts plays a critical role in maintaining the cleanliness and operational efficiency of the hotel’s housekeeping department. This supervisory position is responsible for directly managing and coordinating the daily activities of the housekeeping staff, ensuring that all guest rooms and public areas meet the highest standards of sanitation and presentation. The role demands strong leadership skills, attention to detail, and the ability to handle guest concerns promptly and effectively. The supervisor is tasked with overseeing the inspection processes for rooms and public areas, managing staff schedules and assignments, and ensuring proper maintenance and supply levels are maintained throughout the hotel. Additionally, the supervisor conducts training and performance evaluations for housekeeping staff, provides timely feedback, and works closely with management to address any disciplinary issues. This position is perfect for individuals who are passionate about hospitality and possess the organizational skills necessary to maintain a seamless and guest-centered housekeeping operation. As a full-time position, it offers a stable career with competitive benefits that support both personal and professional development.

Job Requirements

High school graduate or GED
Six months to one year related supervisory experience
Ability to resolve guest complaints effectively
Strong organizational and communication skills
Availability to work full-time
Capability to manage and motivate a team
Basic computer skills for report management

Job Qualifications

High school graduate or general education degree GED
Six months to one year related supervisory experience
Strong leadership and communication skills
Ability to handle guest complaints effectively
Attention to detail and organizational skills
Experience in housekeeping operations preferred
Ability to train and evaluate staff
Knowledge of safety and sanitation standards

Job Duties

Resolve guest complaints ensuring guest satisfaction
Monitor and maintain cleanliness sanitation and organization of assigned work areas
Maintain complete knowledge of room status on AM report report discrepant rooms prioritize and update status of check-out rooms
Ensure assigned staff have reported to work document any late or absent employees
Coordinate breaks for assigned staff prepare and distribute assignment sheets and review priorities
Assign designated guest room keys and beepers to assigned staff and ensure security of keys
Communicate additions or changes to assignment sheets throughout the shift
Inspect supply levels of floor closets and assign personnel to rectify any deficiencies
Check Room Attendant carts for proper supplies neatness cleanliness and mechanical problems
Inspect rooms cleaned by assigned Room Attendants using designated checklist and relay any deficiencies to be corrected
Update room status after approving cleanliness and condition according to departmental standards
Check vacant rooms verify status and update status of discrepant rooms throughout the shift
Check Do Not Disturb rooms and verify status
Mark dirty sheets of randomly selected assigned rooms and ensure bed sheets have been changed
Counsel Room Attendants on any discrepancies
Inspect public areas bathrooms fitness center pool area offices and service areas after cleaning and relay any deficiencies
Complete work orders for maintenance repairs submit to Housekeeping Clerk and contact Engineering for urgent repairs
Conduct training of staff provide feedback on performance and report disciplinary problems to manager
Document pertinent information in department log book and complete all paperwork and closing duties before leaving
Review status of assignments and any follow-up action with manager and on-coming supervisor
Check PM reports for accuracy and completeness
Complete night counts in accordance with departmental standards