Housekeeping Supervisor

Corpus Christi, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $20.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

MCR is the third-largest hotel owner-operator in the United States, managing a robust portfolio of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. Founded in 2006, MCR has established offices in New York City, Dallas, Chicago, and Richmond, Virginia. Operating under 9 Marriott brands, 8 Hilton brands, and several independent hotels, MCR is recognized for excellence and innovation within the hospitality industry. With over 7,000 team members nationwide, MCR has been honored with multiple awards, including Fast Company’s 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer. The company’s commitment to delivering quality guest experiences is exemplified in its portfolio’s outstanding hotel developments like the TWA Hotel at New York’s JFK Airport, which garnered prestigious awards from The Americas Lodging Investment Summit, Urban Land Institute, and the American Institute of Architects.

The TownePlace Suites in Corpus Christi, TX, part of MCR’s extensive hotel portfolio, is currently seeking a dedicated Housekeeping Supervisor to ensure that their property upholds the highest standards of cleanliness, guest satisfaction, and team performance. The position is a critical supervisory role encompassing responsibility for the daily housekeeping operations, including guest rooms, public spaces, laundry areas, and the housekeeping staff team. The Housekeeping Supervisor acts as the operational leader in the absence of the Executive Housekeeper, ensuring that all aspects of hotel cleanliness and organization meet company standards.

This full-time position demands a hands-on approach where the supervisor will be actively involved in cleaning activities, team management, guest relations, and logistical coordination of housekeeping tasks. Attention to detail is paramount as the role requires oversight of deep cleaning processes, inventory management, maintenance coordination, and adherence to safety practices including chemical usage and key control protocols. A thorough understanding of the hotel’s facilities, services, and technology applications is essential to handle guest requests efficiently and provide excellent service consistently.

The ideal candidate will exemplify the MCR Universal Role Standards such as friendliness, punctuality, professionalism, and teamwork. They must foster a retreat of spotless cleanliness with a positive, can-do attitude that encourages collaboration among staff and ensures guest happiness. Communication and conflict resolution skills are vital to managing a diverse team and responding proactively to any operational challenges or guest concerns. This role involves variable scheduling with evening, weekend, and holiday shifts to meet business demands. Candidates must be at least 18 years old and demonstrate physical capability to perform tasks that include lifting, bending, standing for long periods, and detailed inspection of guest rooms and public areas.

Employees enjoy competitive compensation with additional benefits that include hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and medical benefits such as health, dental, and vision insurance following 30 days of employment for full-time team members. Joining MCR’s team offers the chance to be part of a dynamic and innovative company dedicated to setting benchmarks in hospitality, guest service, and operational excellence. This position is ideal for candidates seeking a stable career with room for growth within a nationally recognized hotel operator.

Job Requirements

Must be at least 18 years of age
Experience in a hospitality, service, consumer-facing franchise or related field preferred
Supervisory experience preferred
Positive attitude and willingness to learn
Ability to follow established guidelines and procedures
Effective listening, conflict resolution, and communication skills
Desire to serve all guests
Able to work varied schedules including evenings, nights, weekends, and holidays
Must arrive and clock in/out on time for scheduled shifts
Provide sufficient notice when calling out for shifts
Able to stand or remain stationary for 3-4 hours at a time
Able to bend, stoop, crouch, lift up to 25 pounds and move throughout hotel
Able to inspect and visually observe details at close and long range

Job Qualifications

Experience in hospitality, service, consumer-facing franchise, or related field preferred
Supervisory experience preferred
Ability to communicate clearly and professionally
Positive attitude with a willingness to learn
Desire to serve all guests with hospitality and guest service
Ability to understand and follow established guidelines and procedures
Effective listening and conflict resolution skills
Willingness to work variable schedules including evenings, weekends, and holidays
Must be at least 18 years old
Able to work well under pace and pressure
Strong teamwork and collaboration skills

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use guests' names whenever possible to make them feel welcomed
Work together to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Possess strong knowledge of hotel facilities and amenities
Support all groups and events at the hotel with awareness and cooperation
Answer all incoming calls with friendly service using the approved greeting
Maintain sparkling clean workspaces both front and back of house
Participate actively in cleaning guest rooms and public spaces as needed
Always greet guests with a smile and by name while cleaning
Complete all operational checklists accurately and on time every shift
Prepare and review shift handover reports for effective communication
Wear a clean, approved uniform and maintain professional grooming
Communicate clearly, honestly, and professionally with team members
Demonstrate a can-do attitude by stretching beyond traditional roles
Collaborate with all team members to create a welcoming environment
Manage the guest request log and proactively address issues
Monitor VIPs, special guests, and requests closely
Lead daily stand-up meetings to set objectives and assign checklists
Inspect guest rooms and public areas to ensure quality and cleanliness
Organize and maintain storage, mechanical, and laundry rooms
Stock supplies for housekeeping cart set-up efficiently
Remove trash and dirty linen and replace bed linens and guest supplies
Perform deep cleaning in conjunction with the maintenance department as needed
Conduct departmental meetings in the absence of the Executive Housekeeper
Order and maintain stock of housekeeping and laundry supplies monthly or quarterly
Perform monthly and quarterly inventories punctually
Monitor maintenance work orders and ensure timely completion
Balance room status reports and resolve discrepancies nightly
Manage lost and found procedures and policies
Ensure chemical safety compliance per OSHA standards
Maintain departmental key control system