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HOUSEKEEPING SUPERVISOR

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $27.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Medical insurance
Dental Insurance
Vision Insurance
life insurance/AD&D
Disability insurance
Commuter Benefits
Employee assistance program
Flexible Spending Accounts (FSAs)

Job Description

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and is recognized as a Keystone member of the International WELL Building Institute (IWBI). Rooted deeply in hospitality, ESFM elevates the workplace experience by providing a single source of innovative facility management solutions designed to ensure a safe, healthy, and sustainable environment. ESFM serves a diverse portfolio of clients across multiple sectors including Life Science, Technology, Oil & Gas, and Manufacturing. Their commitment to self-performance is evident, as they execute 80 percent of all IFM solutions in-house, resulting in a consistent hospitality experience for clients and boosting engagement and productivity among client employees. Notably, ESFM earned the prestigious George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA) in 2020, underscoring their leadership and excellence within the industry.

This job opening is for the full-time position of Housekeeping Supervisor located at Analog Devices in Wilmington, Massachusetts. The position works from 2:00 pm to 10:30 pm with some flexibility required to accommodate possible schedule changes. The Housekeeping Supervisor role is fundamental in overseeing, monitoring, and actively participating in the cleaning and sanitation of rooms and common areas throughout the facility, ensuring they meet company standards and government regulations. The supervisor is responsible for directing the overall sanitation and safety of the facility, determining cleaning assignments, establishing priorities based on occupancy, and maintaining detailed records of assignments. A critical part of the role includes ensuring the security of keys, responding to and resolving customer needs and requests, and inspecting rooms and common areas to approve staff performance and take corrective actions when necessary. Additionally, the supervisor handles inventory management for materials and supplies, participates in onboarding and training of associates, and ensures safe and proper use of environmental services equipment and chemicals. This position demands at least two years of supervisory or lead experience in GMP or controlled environments and offers a pay range between $25.00 to $27.00 per hour. ESFM fosters a work culture committed to safety, security, and continuous improvement, providing ample opportunities for personal and professional growth within a supportive environment. This role offers a dynamic work schedule in a well-established company known for excellence in facility management and commitment to employee wellness and customer satisfaction.

Job Requirements

  • At least 2 years of supervisory or lead experience overseeing staff in GMP or controlled environments
  • Ability to work full time during 2:00 pm to 10:30 pm shift with flexibility
  • Strong organizational and leadership capabilities
  • Must ensure compliance with company standards and government regulations
  • Must be able to handle multiple tasks and prioritize effectively
  • Reliable communication skills
  • Ability to perform physical tasks associated with housekeeping supervision
  • Must maintain security, including key management
  • Willingness to participate in training and development
  • Must comply with drug-free workplace policy
  • Able to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • At least 2 years of supervisory or lead experience overseeing staff in GMP or controlled environments
  • Proven leadership skills in managing teams in a facility management or housekeeping environment
  • Strong knowledge of sanitation standards, safety protocols and regulatory compliance
  • Effective communication and interpersonal skills
  • Ability to prioritize tasks, manage workflow and maintain accurate records
  • Experience in inventory management and ordering supplies
  • Proficient in using environmental services equipment and chemicals safely
  • Capable of training and onboarding new employees
  • Detail-oriented with a commitment to quality and customer satisfaction

Job Duties

  • Directs and participates in the overall sanitation and safety of the facility and associates in accordance with company standards and government regulations
  • Determines cleaning assignments and establishes priorities
  • adjusts assignments based on changes in room occupancy or emergency clean-up requests
  • maintains accurate record of assignments
  • Ensures security of keys
  • Responds to customer needs and requests
  • resolves customer concerns
  • Follows work procedures and expedites workflow to ensure timely, efficient service
  • communicates room completion and availability
  • Inspects rooms, common areas and stock rooms, and approves staff work performance
  • performs or delegates appropriate corrective action
  • Reports unsafe conditions and maintenance service needs, including painting, repairs, and furniture replacement and upkeep
  • Oversees the productivity and breaks of associates
  • communicates performance issues to management
  • Participates in the onboarding and training of associates
  • conducts daily pre-service meetings
  • Demonstrates safe and correct use of environmental services equipment and chemicals
  • Completes inventory of materials, supplies and linens
  • manages usage and orders to in alignment with budget
  • Opens and closes the department
  • maintains security for department property, supplies and operating funds
  • Communicates on the telephone, over radio, in person and in writing with clients, customers or residents, personnel from other departments and coworkers
  • Performs other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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