HOUSEKEEPING SUPERVISOR

Oceanside, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $24.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Dental Insurance

Health Insurance

Flexible spending account

Employee stock purchase plan

Disability insurance

401(k) matching

Paid jury duty

Vision Insurance

Job Description

Hyatt Hotels Corporation is an internationally renowned hospitality company dedicated to providing exceptional guest experiences across its global portfolio of luxury hotels and resorts. Recognized for its commitment to quality service, Hyatt blends premier accommodations with outstanding amenities and engaging cultural experiences. The company fosters a welcoming environment for guests and colleagues alike, emphasizing inclusivity, respect, and professional growth. Hyatt’s commitment to sustainability and community involvement further distinguishes it as a leader in the hospitality industry.

The Housekeeping Supervisor position at Hyatt represents a critical leadership role within the hotel’s housekeeping department. This role involves supporting and assisting the housekeeping operation, which includes housekeepers, supervisors, assistant managers, managers, and the director of housekeeping. As a Housekeeping Supervisor, you will act as a vital liaison, ensuring clear communication of guest needs and operational feedback between housekeeping teams and other departments such as Engineering. Your work will encompass coordinating work orders and service requests, maintaining inventory control, and managing daily housekeeping assignments through software platforms like HotSOS and Opera. This role requires a proactive approach to service, ensuring guests receive impeccable service that reflects the Hyatt culture and enhances the reputation of the resort as a premier destination.

The position offers an hourly rate of $24.00 and is structured to provide a dynamic work environment where collaboration, attention to detail, and guest satisfaction are paramount. The Housekeeping Supervisor is responsible not only for managing the cleanliness and organization of guest areas but also for maintaining safety standards and key control protocols. This role demands a professional attitude, excellent communication skills, and the ability to work effectively under pressure in a fast-paced setting. The supervisor plays a key part in promoting a positive team environment by coordinating across departments and responding swiftly to housekeeping challenges and guest requests.

Hyatt provides a comprehensive benefits package which includes benefits such as complimentary hotel stays worldwide, discounted room rates for colleagues' friends and family, and medical, dental, and vision insurance. Additionally, the program offers retirement savings plans with employer matching, employee stock purchase options, and various leave policies including bereavement, jury duty, and new child leave. This role is ideal for individuals with a passion for hospitality, strong organizational skills, and a dedication to ensuring an outstanding guest experience. The Housekeeping Supervisor will contribute significantly to maintaining the high standards Hyatt is known for while supporting the growth and efficiency of the housekeeping team.

Job Requirements

Must be eligible to work in the United States
Must be able to read and speak English
Must possess a strong attention to detail and inherent eye for cleanliness and organization
Must be able to accurately follow instructions, both verbally and written
Must possess excellent communication skills
Must be professional in appearance and demeanor
Must be able to work under pressure
Must be able to work in a fast-paced environment
Must have excellent listening skills
Must always ensure a teamwork environment
Must have basic knowledge of chemicals and their uses
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and colleagues
Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Requires advanced knowledge and understanding of hotSOS and Opera
Must possess a working knowledge of Microsoft Office

Job Qualifications

Prior hospitality experience preferred
Office administrator or office management experience preferred
One year of customer service experience required
Ability to understand and converse in English
Ability to create and use Excel spreadsheets
Ability to create and use Microsoft Word documents

Job Duties

Prepares daily work boards and work assignments for housekeepers and supervisors using HotSOS and Opera
Dispatches items and requests to housekeepers, supervisors, inspectors and housepersons
Handles any applicable guest, front desk or housekeeping request as needed
Keeps accurate and legible records of all services and requests
Ability to carry out any special projects requested by housekeeping management
Responsible for managing supplies inventories
Maintains constant awareness of safety issues such as broken glass, frayed electrical cords, leaks, broken locks and suspicious persons
Adjusts room status codes relative to engineering updates
Communicates with appropriate departments regarding rooms in engineering status
Acts with responsibility towards all company property, supplies and equipment
Maintains effective organization, layout, cleanliness, security, upkeep of housekeeping office
Provides accurate key control and effective security for all keys
Helps maintain a clean and safe working environment in the housekeeping department
Follows through on lost and found procedures
Absolute respect for guest property should always be exercised
Ability to communicate in a multi layered fashion cross departmentally via email, radio, phone, or in person