Housekeeping Operations Supervisor

Marriott Vacations Worldwide is a globally recognized leader in the hospitality industry, specializing in vacation ownership and resort management. With a robust portfolio of resort properties around the world, Marriott Vacations Worldwide is dedicated to providing exceptional guest experiences through high-quality accommodations, superior service, and memorable vacation moments. As a reputable organization, they focus on fostering an inclusive culture built on diversity and equal opportunity, supporting a workforce that thrives through respectful teamwork and shared goals. The company emphasizes career growth and development, encouraging employees to build long-term careers within the hospitality field.

This full-time Housekeeping Supervisor role at Marriott Vacations Worldwide offers an hourly rate of $22.80 and requires availability for both the first and second shifts, including weekends and holidays. The position plays a critical role in maintaining high standards of cleanliness, safety, and guest satisfaction across the resort property. The Housekeeping Supervisor is responsible for overseeing housekeeping staff, ensuring that owner and guest villas, rooms, public areas, and amenities such as pools are cleaned and maintained to the highest quality standards. This role involves inspecting completed cleaning tasks, generating and managing villa and room status reports, prioritizing cleaning based on occupancy and departing schedules, and facilitating coordination between Housekeeping, Engineering, Front Office, and Laundry departments.

Beyond operational oversight, the Housekeeping Supervisor acts as a vital communication bridge, documenting and resolving any discrepancies in room readiness in collaboration with the Front Desk. The role further supports management through recruiting, training, scheduling, evaluating, motivating, coaching, disciplining, and counseling housekeeping personnel to boost performance and foster a professional work environment. The position requires strong leadership skills to oversee daily operations effectively and to ensure seamless service during all shifts.

In addition to maintaining high cleanliness standards, this role demands attention to safety protocols and company policies to safeguard employees, guests, and property assets. The Housekeeping Supervisor is expected to uphold a professional appearance, promote confidentiality, and deliver excellent customer service with a pleasant and professional demeanor. Communication skills are crucial in this position as it involves direct interaction with guests, employees, and management teams, ensuring smooth daily workflows and exceptional guest experiences.

The role requires physical stamina to stand, sit, or walk for extended periods and to handle objects weighing up to 25 pounds safely. Those in the position must be adaptable to a flexible work schedule, including evenings, weekends, and holiday shifts. This dynamic work environment offers opportunities to engage in diverse duties beyond housekeeping supervision, contributing to overall resort operations and guest satisfaction.

Marriott Vacations Worldwide is deeply committed to creating a supportive workplace where diversity and inclusion are prioritized. This commitment ensures an environment where all employees, regardless of background, can excel and contribute positively to the company’s mission of delivering unparalleled vacation experiences.