Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
Health Insurance
Income protection benefits
Professional development opportunities
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, headquartered in Las Vegas, Nevada. Renowned for its dynamic resorts and casinos, MGM Resorts offers a world-class experience to millions of visitors each year. The company is dedicated to delivering exciting, memorable, and unique guest experiences through its diverse portfolio of properties. With a commitment to excellence, innovation, and guest satisfaction, MGM Resorts continually sets the standard for luxury entertainment and hospitality worldwide.
The Housekeeping Manager position at MGM Resorts is a pivotal role responsible for maintaining the highest standards of cleanliness and guest satisfaction within designated housekeeping areas. This role involves overseeing daily operations while ensuring compliance with all departmental policies and procedures. It is ideal for candidates who thrive in fast-paced environments and possess strong leadership and organizational skills. The Housekeeping Manager leads by example, supervising and training staff, conducting thorough inspections of guest rooms and public areas, and managing workload distribution efficiently. Attention to detail and a passion for service excellence are crucial to succeed in this role.
As a Housekeeping Manager, you will collaborate closely with your team to maintain impeccable standards throughout the resort. This includes working with Guest Room Attendants and House Persons to ensure that all cleaning and maintenance tasks are completed accurately and on time. The role requires motivating and counseling team members, providing constructive feedback, and addressing any performance or policy issues. Additionally, you will participate in daily briefings and scheduled meetings, contributing to a culture of continuous improvement and operational excellence.
Ideal candidates should have at least two years of relevant experience in housekeeping management, possess a high school diploma or GED, and be at least 21 years old. Flexibility to work varied shifts, including weekends and holidays, is essential to meet the demands of the hospitality industry. MGM Resorts offers a vibrant work atmosphere that integrates entertainment, diversity, and teamwork, making it one of the most exciting places to build a career.
In return for your dedication and hard work, MGM Resorts provides a comprehensive benefits package designed to support your well-being and professional growth. This includes wellness incentive programs, access to exclusive employee discounts across company properties and partnered brands, free meals in the employee dining room, and free parking. Eligible employees also have access to health and income protection benefits as well as numerous development opportunities through training, networking, and community involvement programs.
MGM Resorts International invites you to join their team and become part of a company where your contributions make a visible difference in guest experiences every day. If you are motivated by challenge, eager to lead a team, and passionate about maintaining exceptional standards of cleanliness and hospitality, the Housekeeping Manager role could be the perfect next step in your career.
The Housekeeping Manager position at MGM Resorts is a pivotal role responsible for maintaining the highest standards of cleanliness and guest satisfaction within designated housekeeping areas. This role involves overseeing daily operations while ensuring compliance with all departmental policies and procedures. It is ideal for candidates who thrive in fast-paced environments and possess strong leadership and organizational skills. The Housekeeping Manager leads by example, supervising and training staff, conducting thorough inspections of guest rooms and public areas, and managing workload distribution efficiently. Attention to detail and a passion for service excellence are crucial to succeed in this role.
As a Housekeeping Manager, you will collaborate closely with your team to maintain impeccable standards throughout the resort. This includes working with Guest Room Attendants and House Persons to ensure that all cleaning and maintenance tasks are completed accurately and on time. The role requires motivating and counseling team members, providing constructive feedback, and addressing any performance or policy issues. Additionally, you will participate in daily briefings and scheduled meetings, contributing to a culture of continuous improvement and operational excellence.
Ideal candidates should have at least two years of relevant experience in housekeeping management, possess a high school diploma or GED, and be at least 21 years old. Flexibility to work varied shifts, including weekends and holidays, is essential to meet the demands of the hospitality industry. MGM Resorts offers a vibrant work atmosphere that integrates entertainment, diversity, and teamwork, making it one of the most exciting places to build a career.
In return for your dedication and hard work, MGM Resorts provides a comprehensive benefits package designed to support your well-being and professional growth. This includes wellness incentive programs, access to exclusive employee discounts across company properties and partnered brands, free meals in the employee dining room, and free parking. Eligible employees also have access to health and income protection benefits as well as numerous development opportunities through training, networking, and community involvement programs.
MGM Resorts International invites you to join their team and become part of a company where your contributions make a visible difference in guest experiences every day. If you are motivated by challenge, eager to lead a team, and passionate about maintaining exceptional standards of cleanliness and hospitality, the Housekeeping Manager role could be the perfect next step in your career.
Job Requirements
- Must be 21 years of age or older
- High school diploma or GED required
- Minimum 2 years of relevant experience required
- Ability to work varied shifts including weekends and holidays
- Must be able to supervise and train staff
- Strong organizational and leadership skills
Job Qualifications
- High school diploma or GED
- Minimum 2 years of prior relevant experience in housekeeping or hospitality management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to work flexible shifts including weekends and holidays
- Knowledge of housekeeping standards and department policies
- Capability to conduct inspections and manage workload distribution
Job Duties
- Oversee and ensure the smooth operation of assigned area
- Supervise, train, direct, and assist all employees assigned to the area
- Distribute workload fairly and evenly to those assigned to the station
- Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons
- Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly
- Perform daily written guest room inspections in accordance with department standards
- Perform frequent and consistent visual inspections of guest rooms and assigned public areas
- Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper
- Counsel and discipline employees that violate department policies, practices, or procedures
- provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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