Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta Hotels & Resorts is a renowned global hospitality company known for delivering exceptional guest experiences through its diverse portfolio of hotels and resorts. With a commitment to quality service, vibrant culture, and inclusive values, Sonesta strives to create welcoming environments for travelers around the world. Known for emphasizing employee development and guest satisfaction, Sonesta is a leader in the hospitality industry with a broad presence in key markets. It offers an engaging work environment where teamwork, integrity, and passion are fostered among its associates. Sonesta values a culture that embraces diversity, innovation, and respect for all its guests and employees, making it not only a premier destination for travelers but also a preferred employer in the hospitality sector.Show More
The Housekeeping Manager (HM) role at Sonesta is a pivotal leadership position responsible for overseeing the housekeeping operations to ensure that the highest product quality standards are consistently met throughout the property. This role directly influences guest satisfaction by maintaining the cleanliness and organization of guest rooms, public areas, and back-of-house operations. The HM is accountable for supervising housekeeping staff, managing inventory including linens and supplies, and implementing cost control measures. Key responsibilities include ensuring compliance with Sonesta’s safety and sanitation standards, conducting regular inspections, and responding promptly to guest complaints to uphold service excellence.
Beyond operational duties, the Housekeeping Manager plays an integral role in strategic planning and financial management by preparing staffing schedules, conducting inventories, and participating in budgeting processes to align departmental goals with overall hotel objectives. Leadership is critical in this role—motivating and training staff, fostering teamwork, and promoting a positive work culture that encourages associate retention and productivity. The ability to manage multiple priorities in a dynamic environment is essential, along with a focus on operational efficiency and service quality.
The position requires flexibility in work hours, including the willingness to work weekends, holidays, and varied shifts, sometimes extending to ten to twelve-hour periods. Physical demands of the role include the capacity to lift and move substantial weight and the ability to remain active throughout shifts involving standing, bending, and moving across the hotel.
Candidates for the Housekeeping Manager role should possess at least a high school diploma or equivalent with a minimum of two years’ experience in a housekeeping supervisory position, preferably within the hospitality industry. Strong communication, organizational, and leadership skills, as well as proficiency with Microsoft Office, are necessary to excel in this role. Bilingual English/Spanish skills are considered a notable advantage.
Sonesta offers a comprehensive benefits package including medical, dental, and vision insurance, retirement plans with company match, paid vacation and sick days, and educational assistance, all fostering employee wellbeing and professional growth. Joining Sonesta means becoming part of an equal opportunity employer that values and respects diversity, ensuring a fair and supportive work environment for all associates. This is a remarkable opportunity for hospitality professionals to develop their careers in a respected and expanding hotel group while contributing meaningfully to guest experiences and hotel success.Show Less
Beyond operational duties, the Housekeeping Manager plays an integral role in strategic planning and financial management by preparing staffing schedules, conducting inventories, and participating in budgeting processes to align departmental goals with overall hotel objectives. Leadership is critical in this role—motivating and training staff, fostering teamwork, and promoting a positive work culture that encourages associate retention and productivity. The ability to manage multiple priorities in a dynamic environment is essential, along with a focus on operational efficiency and service quality.
The position requires flexibility in work hours, including the willingness to work weekends, holidays, and varied shifts, sometimes extending to ten to twelve-hour periods. Physical demands of the role include the capacity to lift and move substantial weight and the ability to remain active throughout shifts involving standing, bending, and moving across the hotel.
Candidates for the Housekeeping Manager role should possess at least a high school diploma or equivalent with a minimum of two years’ experience in a housekeeping supervisory position, preferably within the hospitality industry. Strong communication, organizational, and leadership skills, as well as proficiency with Microsoft Office, are necessary to excel in this role. Bilingual English/Spanish skills are considered a notable advantage.
Sonesta offers a comprehensive benefits package including medical, dental, and vision insurance, retirement plans with company match, paid vacation and sick days, and educational assistance, all fostering employee wellbeing and professional growth. Joining Sonesta means becoming part of an equal opportunity employer that values and respects diversity, ensuring a fair and supportive work environment for all associates. This is a remarkable opportunity for hospitality professionals to develop their careers in a respected and expanding hotel group while contributing meaningfully to guest experiences and hotel success.Show Less
Job Requirements
- High school graduate, some college or equivalent
- Must have a minimum of 2 years experience as a housekeeping supervisor
- Experience in a hotel or a hospitality-related field preferred
- Must be flexible to work variable days of the week including weekends and holidays
- Must be flexible to work variable shifts including days, nights and overnights
- Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently
- Ability to carry, lift, or pull items up to 50 pounds and push or pull approximately 200 pounds
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Strong supervisory and leadership skills
- Extensive knowledge of the hotel and hospitality industry
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Bilingual English/Spanish a plus
Job Qualifications
- High school diploma or equivalent
- Minimum 2 years experience as a housekeeping supervisor
- Experience in hotel or hospitality-related environment preferred
- Proficient in Microsoft Office applications
- Strong leadership and team management abilities
- Excellent communication skills, both written and verbal
- Ability to analyze and improve guest satisfaction
- Knowledgeable in safety and sanitation standards
- Ability to provide effective training and coaching to staff
- Problem-solving and organizational skills
- Ability to handle employee relations professionally
- Bilingual English/Spanish considered an advantage but not required
Job Duties
- Manage day-to-day operations to ensure the quality and standards are meeting the expectations of the guests and employees
- Ensure cleaning and servicing of rooms and housekeeping areas according to established Sonesta standards including walk throughs and inspections of housekeeping space and public areas
- Establish and maintain inventory of supplies and operating equipment including cost control measures
- Compile and report accurate status of guest rooms to front office
- Promote teamwork and quality service through daily communication and coordination with other departments
- Ensure all Sonesta safety and sanitation standards are adhered to
- Respond to guest complaints and ensure proper follow-up is completed
- Serve as manager on duty as required and respond to emergency situations as needed
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands
- Conduct inventories of linen, supplies and equipment as needed
- Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
- Manage staffing levels to ensure that guest service, operational needs, and financial objectives are met
- Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel
- Ensure all staff is properly trained on systems, hotel policies, service standards and have the tools and equipment needed to effectively carry out their job functions
- Assist in hiring, training and promotion of all housekeeping employees
- Attract, retain, and motivate your team to uphold company standards and practices
- Conduct pre-shift meetings with staff and review all information pertinent to the day's business
- Monitor, measure, and recognize performance of employees
- Assist in the annual performance evaluations
- Coach team by providing specific feedback to improve knowledge, skills and performance
- Ensure employees are treated fairly and equitably
- Handle employee issues in a professional and timely manner
- Utilize and collaborate with resources across different departments and corporate office
- Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture
- Focus on the mission and well-being of the departments, hotel and company
- Lead by example and operate with integrity and respect
- Inspire your team to embrace and demonstrate Sonesta's core values and the guest service standards
- The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently
- The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs
- The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel
- Must be flexible to work variable days of the week to include weekends and holidays
- Must be flexible to work variable shifts (days, nights, overnights)
- Ten to twelve hour shifts sometimes required
Job Location
Loading...
You may be also interested in:
Popular Cities