Housekeeping Manager

Santa Monica, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Positive work environment

Job Description

Azul Hospitality is a renowned hospitality management company that operates a variety of upscale hotels and resorts, committed to delivering comprehensive, high-quality guest experiences through exceptional service and operations. Known for blending innovative hospitality solutions with a customer-centric approach, Azul Hospitality places a strong emphasis on maintaining the highest standards in cleanliness, comfort, and service. Their properties are designed to offer guests an inviting and memorable stay, supported by a team of dedicated professionals who uphold the company’s mission of excellence.

The Housekeeping Manager role at Azul Hospitality is a leadership position charged with overseeing the housekeeping department ... Show More

Job Requirements

High school diploma or equivalent
Minimum two years experience in supervisory or managerial role within hospitality industry
Ability to provide and maintain a valid driver's license
Ability to lift up to 45 lbs
Ability to push and pull carts/equipment up to 250 lbs
Ability to stand and walk for extended periods
Ability to bend, stoop, squat, and stretch
Good communication skills
Must adhere to grooming and appearance standards
Must comply with all hotel rules and attendance policies
Ability to work varying schedules
Ability to attend scheduled trainings and meetings

Job Qualifications

High school diploma or equivalent
Minimum two years experience as a supervisor or manager in hospitality
Knowledge of loyalty programs and brand standards preferred
Excellent leadership and customer relations skills
Detail oriented with outstanding organizational and communication skills
Intermediate computer skills including Windows OS, MS Office, PMS, PBX, Key system, and POS
Basic computational abilities
Strong analytical and issue resolution skills
Ability to communicate effectively verbally, in writing, and electronically
Ability to deal with customers tactfully and diplomatically
Ability to work independently and self-driven
Knowledge of budgeting and complex mathematical calculations
Ability to analyze user needs and plan resources accordingly

Job Duties

Plan and organize the cleaning of all guests' rooms and public areas
Provide daily cleaning assignments to the housekeeping staff
Ensure all housekeeping associates are thoroughly trained and consistently follow service standards and procedures
Conduct inspections of guest rooms and public areas to ensure cleanliness standards
Maintain key control system and collect keys and assignment sheets daily
Log lost and found items and respond to inquiries
Respond to guest requests, concerns, and problems
Ensure health and sanitation standards are met
Manage departmental payroll and expenses within budget
Establish administrative rules, policies, and procedures for housekeeping
Post room occupancy records
Participate in management on duty shifts
Monitor supply inventories to provide necessary tools for staff
Determine appropriate staffing levels and schedule staff
Monitor guest calls and preventative maintenance projects
Foster open communication and cooperation with internal departments
Attend training, meetings, and promote a positive work environment
Maintain cleanliness and organization in the department
Record inspection results and conduct follow-up inspections
Complete monthly linen and OS&E inventories
Ensure all hotel areas are clean and organized
Maintain consistent positive guest experience and cleanliness standards
Monitor and respond to guest satisfaction surveys and comments
Address guest complaints regarding housekeeping
Identify areas needing improvement and encourage problem solving
Recruit, orient, and train qualified candidates
Provide coaching, counseling, and performance feedback to staff
Communicate performance expectations
Follow company policies and benefits
Practice and enforce safe work habits
Ensure compliance with OSHA and Cal-OSHA regulations

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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