Housekeeping Manager

Langham Hospitality Group (LHG), a wholly-owned subsidiary of Great Eagle Holdings, is a renowned global hospitality company managing a family of distinctive luxury brands including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'nFlo. With a strong global presence boasting over 40 hotels and residences across Asia, Europe, North America, Australasia, and the Middle East, LHG is synonymous with world-class service and exceptional guest experiences. The company prides itself on fostering a culture of genuine and open interactions with guests and colleagues alike, maintaining an engaging and respectful workplace environment that nurtures careers and delights guests. LHG’s visionary approach is centered on building great memories together, providing not only luxurious accommodations but also memorable service that exceeds expectations. LHG’s commitment to excellence is reflected in its global footprint and its dedication to growth, innovation, and sustainable hospitality practices.

The Langham, Boston, seeks a proactive and passionate PM Housekeeping Manager to join its esteemed housekeeping team. This role is pivotal in upholding the high cleanliness, service, and operational standards that define The Langham brand. The PM Housekeeping Manager will oversee the daily shift operations of the Housekeeping and Laundry departments, ensuring that all guest rooms and public areas meet or surpass the stringent Langham standards. This position involves direct guest engagement activities and extensive colleague administrative duties, combining hands-on leadership with operational management. The role requires working closely with the housekeeping team to maintain exceptional cleanliness and service levels, managing budgets effectively, and ensuring colleague satisfaction and growth. Responsibilities include leading the housekeeping team in the absence of senior management, monitoring safe and proper usage of cleaning chemicals and equipment, handling guest requests promptly, supervising inspections, managing staffing and schedules for optimal coverage, and actively participating in maintaining a motivating workplace environment. The housekeeper manager will also train, coach, and develop team members, conduct regular performance appraisals, and ensure compliance with safety and sustainability standards.

Applicants must have preferably 2-3 years of supervisory or management experience in housekeeping within a luxury hotel environment and demonstrate strong leadership and decision-making abilities. The candidate should be highly organized, detail-oriented, and capable of working in a fast-paced setting while maintaining a guest-first mindset. Physical stamina to stand and move around during long shifts and to perform various physical tasks is critical. The successful candidate will enjoy an attractive annual salary ranging between $75,000 and $83,000, complemented by a comprehensive benefits package including medical benefits, 401k match, tuition reimbursement, public transportation subsidy, and a referral incentive program, among other perks. This opportunity promises a rewarding career with one of the world's most respected hospitality groups, focused on delivering excellence and creating outstanding guest experiences in an inspiring work environment.