Housekeeping Manager

Las Vegas, NV, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Paid holidays

Job Description

Highgate Hotels is a prestigious real estate investment and hospitality management company with an impressive portfolio, managing over $15 billion in assets globally. With more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has positioned itself as an industry leader through innovation and expert guidance in the hospitality sector. Established for over 30 years, the company is known for its extensive experience and success in the development and management of lifestyle hotel brands, legacy brands, and independent resorts. Its approach blends contemporary design, digital acumen, and sophisticated revenue management tools that help predict market dynamics, maximize asset value, and drive outperformance.

Highgate Hotel's innovative vision is supported by a seasoned executive team and global corporate offices, making it a trusted partner for ownership groups and major hotel brands worldwide. The company prides itself on offering quality service environments while maintaining efficient operations and cost control.

Situated in Las Vegas, the Renaissance by Highgate is the largest smoke-free, non-gaming hotel in the city, offering 548 stylish guestrooms and a unique blend of modern design, sophistication, and guest-focused amenities. The hotel caters to both business and leisure travelers, offering distinctive programming such as fitness classes, craft beer selections, and special in-room amenities, all designed to enhance the guest experience.

The Housekeeping Manager role at Highgate provides a dynamic leadership opportunity within this thriving hospitality environment. This position is key in ensuring that the housekeeping department operates with utmost efficiency, friendliness, and attention to detail. The manager oversees a team dedicated to delivering exceptional guest service while maintaining a clean, safe, and welcoming environment throughout the hotel.

The Housekeeping Manager is responsible for managing daily operations, including scheduling, staff supervision, training, and maintaining compliance with corporate standards, risk management, and safety policies. This role demands a hands-on leader who is capable of motivating and coaching the team to uphold Highgate’s standards through regular inspections, inventory management, and responsive guest services.

An important part of the role is handling all guest requests and ensuring a high level of guest satisfaction by quickly addressing any issues or complaints. The manager collaborates closely with other departments, particularly Guest Services and Engineering, to uphold the overall hotel quality and operational flow. Effective communication and organizational skills are essential, as the position entails managing multiple tasks, including payroll review, purchase orders, and employee schedules.

This leadership position requires a detail-oriented individual with strong problem-solving capabilities who can operate under pressure while maintaining a warm and courteous demeanor. Working hours may be long, and physical effort is part of the daily routine, supporting the role’s hands-on nature within a fast-paced hotel environment.

Overall, the Housekeeping Manager role at Highgate Hotels offers an excellent opportunity for hospitality professionals seeking to advance their careers within a respected and innovative company that values both employee development and superior guest experiences.

Job Requirements

High school diploma or equivalent
Minimum two years of related hotel housekeeping or supervisory experience
Proficient in Microsoft Windows and basic office software
Strong interpersonal and communication skills
Ability to work flexible hours including evenings and weekends
Capability to lift and move objects weighing up to 50 pounds
Excellent organizational and multitasking skills
Strong problem-solving and conflict resolution abilities
Commitment to high standards of personal grooming and professionalism
Ability to maintain confidentiality and guest privacy
Willingness to participate in ongoing training and development programs
Knowledge of safety procedures and compliance standards
Ability to work effectively under pressure and meet deadlines
Must be legally eligible to work in the country
Willingness to carry a pager and respond to emergency situations promptly

Job Qualifications

At least two years of progressive experience in a hotel or related field
Four-year college degree or two-year college degree with one or more years of related experience
Supervisory experience required
Proficiency in Windows and company-approved spreadsheet and word processing software
Ability to work long hours as required
Medium physical work capability including lifting up to 50 pounds occasionally
Effective verbal and written communication skills
Strong listening and problem-solving skills
Ability to multitask and prioritize departmental needs
Attentive, friendly, courteous, and service-oriented approach
Commitment to attending all required meetings and trainings
Participation in manager-on-duty coverage as required
Regular attendance and compliance with company standards
High standards of personal appearance and grooming
Compliance with safety and operational regulations
Skilled in identifying and implementing productivity improvements
Ability to understand and interpret complex information and data

Job Duties

Be attentive, friendly, helpful, and courteous to guests, managers, and employees
Respond to all guest requests, problems, complaints, and accidents promptly and efficiently
Motivate, coach, counsel, and discipline housekeeping personnel according to company standards
Ensure compliance with training programs and scheduled cleaning activities
Assist in maintaining and controlling housekeeping equipment and supplies
Conduct daily inspections of rooms, including VIP rooms with supervisors
Manage large guestroom turns and consistency in opening and closing procedures
Prepare and conduct interviews and follow hiring procedures
Monitor work orders and follow up to ensure completion
Conduct pre-shift meetings and respond to emergency situations
Balance and clear room status and assist in payroll compilation
Assist in preparing employee schedules based on business forecasts and payroll budgets
Maintain proper purchase orders, invoicing, and accounting practices
Promote open communication and professional relationships among staff
Ensure implementation of company policies and house rules
Operate communication devices efficiently and professionally
Organize large turnover days, including group check-ins and check-outs
Monitor special guest requests, VIPs, and special needs rooms
Maintain lost and found procedures and key control systems
Participate in departmental meetings and training sessions
Use telephone and computer systems for room status reporting
Ensure proper storage, security, and issuance of supplies
Oversee regular maintenance and cleaning projects
Ensure overall guest satisfaction at all times