Housekeeping Manager

This position is with an independent hotel franchise, S&S Enterprises, located at 814 American Blvd E, Minneapolis, Minnesota. The hotel operates under a franchise agreement with Marriott International but is independently owned and operated by S&S Enterprises. This means that employment policies, hiring decisions, compensation, benefits, discipline, and all related employment matters are managed solely by S&S Enterprises, not Marriott International. The hotel provides a warm and welcoming environment to its guests and takes pride in delivering high standards of hospitality, reflecting the Marriott brand's global reputation for quality and service. The establishment emphasizes a culture of teamwork, professionalism, and operational excellence, aiming to maintain a clean, organized, and guest-friendly atmosphere through its dedicated Housekeeping department.

The Housekeeping Manager role is a full-time management position responsible for leading the housekeeping team to ensure the hotel maintains its pristine standards across guest rooms, public spaces, and back-of-house areas. Reporting directly to the General Manager, this position plays a critical role in overseeing daily housekeeping operations, quality control measures, inventory management, employee engagement, and safety compliance. The Housekeeping Manager uses innovative technology like the Quore task management system on tablets to assign daily room cleaning tasks and monitor productivity and cleanliness metrics efficiently. This position requires robust leadership and operational skills to motivate the housekeeping staff, train them effectively, and uphold Marriott brand cleanliness and safety standards at all times.

Beyond managing operations, this role demands a keen focus on guest satisfaction by addressing housekeeping-related requests promptly and coordinating with multiple departments, including Front Office and Maintenance. The Housekeeping Manager also manages lost and found procedures and prepares monthly inventory reports. Building and maintaining a positive and inclusive work environment is essential, with an emphasis on staff development, accountability, and open communication. Additional duties include organizing daily pre-shift meetings, conducting quality inspections, ensuring compliance with OSHA safety regulations, and participating in leadership meetings. The position offers a competitive salary range of $48,000 to $52,000 annually and benefits such as employee discount, health and dental insurance, paid time off, and opportunities for advancement. Candidates fluent in both English and Spanish are preferred to foster effective communication in the diverse team and guest community.