Housekeeping Manager

This role is offered by a franchised hotel operated by S&S Enterprises located at 814 American Blvd E, Minneapolis, Minnesota. The hotel is part of Marriott's brand portfolio but is independently managed by the franchise company, which holds full responsibility for employment terms, policies, and practices. This means that employees hired for this position will be employed by the franchised company, S&S Enterprises, rather than by Marriott International, Inc. The hotel focuses on providing high-standard hospitality services and maintaining a welcoming, clean, and efficient environment for its guests. The franchise operates with a commitment to excellence and quality consistent with Marriott standards but maintains independent operational control.

The position is for a Full-Time Housekeeping Manager who will lead the housekeeping department and oversee the cleanliness, organization, and presentation of the hotel’s guestrooms and public areas. The manager’s work has a direct impact on guest satisfaction, team engagement, and the operational success of the hotel. The salary range for this role is between $48,000 and $52,000 annually, reflecting the managerial responsibilities and expectations for boosting the hotel’s performance and customer experience.

As the Housekeeping Manager, the incumbent will supervise, train, and inspire the housekeeping team to ensure excellent performance and high morale. Daily responsibilities include assigning room cleaning tasks through Quore tablet applications, conducting daily meetings to communicate priorities, and managing operational requirements such as supplies and workload adjustments. This role requires strong communication links with the General Manager and front desk leadership to align on service expectations and operational coordination.

Operationally, the manager will enforce Marriott's brand standards for cleanliness and safety across all hotel areas, including guest rooms, common spaces, laundry, and storage facilities. Regular inspections will be conducted to verify room preparation and the quality of housekeeping services. The manager is also responsible for inventory control of linens, toiletries, and cleaning products, ensuring stock levels meet hotel needs without excess or shortages. Equipment maintenance coordination with the maintenance department is essential to keep all cleaning tools and machines operational.

Guest service recovery and responsiveness are vital components of this role. The manager will monitor guest requests and complaints related to housekeeping through Marriott GXP and Quore systems, ensuring prompt and proper documentation and resolution by collaborating with reception, maintenance, and other departments as necessary. Additionally, the manager oversees lost and found procedures to maintain accurate records and compliance with company policies on retention and disposal of items.

Reporting and administrative duties include monthly inventory audits and submission of inventory reports to the General Manager, maintaining clean and orderly storage areas, and preventing supply discrepancies. This role also demands a strong commitment to human resources functions such as promoting teamwork, recognizing employee performance, providing training, conducting individual meetings, and performing performance evaluations. The Housekeeping Manager must lead by example with a firm but positive leadership presence, ensuring a respectful, safe, and professional working environment.

Safety and compliance are paramount. The manager must train staff on safety protocols, chemical handling, and equipment use, enforcing OSHA regulations and hotel safety standards. The housekeeping areas must be kept organized and secure, with prompt reporting of any safety or maintenance issues.

Candidates should possess at least two years of supervisory experience within housekeeping or hotel operations, a thorough knowledge of hotel cleaning operations and standards, and familiarity with Quore or similar task management systems is advantageous. Strong communication, leadership, and organizational skills are essential for managing multiple priorities effectively. A high school diploma is required, with higher education in hospitality considered a valuable asset. Availability to work flexible hours including weekends and holidays is necessary. The ability to lift up to 50 pounds and proficiency in both English and Spanish languages are also important for success in this position.

The company offers employee discounts, medical and dental insurance, paid vacation, and opportunities for promotion, reinforcing a supportive employment environment. This role is a chance to lead housekeeping operations within a respected hotel brand under the guidance of an independent franchised entity, contributing significantly to the guest experience and operational excellence.