Housekeeping Manager

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $75,000.00 - $85,000.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K Savings Plan

volunteer opportunities

educational assistance

Travel Discounts

Job Description

Crestline Hotels & Resorts is a prominent hospitality company known for its commitment to delivering exceptional guest experiences across a diverse portfolio of hotels and resorts. With a strong presence in the hotel industry, Crestline focuses on maintaining high standards in service, comfort, and operational excellence. The company values its employees and invests in their professional growth while fostering an inclusive and supportive work environment. Emphasizing quality and guest satisfaction, Crestline Hotels & Resorts continually seeks talented individuals to join its dynamic team, contributing to the ongoing success and reputation of the brand.

The Housekeeping Manager position at Crestline Hotels & Resorts plays a critical leadership role within the hotel’s housekeeping and laundry departments. This full-time role comes with an attractive salary range of $75,000 to $85,000 annually, depending on experience. The Housekeeping Manager will be responsible for planning, directing, coordinating, and overseeing all activities related to the housekeeping and laundry operations. This role is essential in ensuring that all housekeeping services are delivered at the highest standards of cleanliness, efficiency, and guest satisfaction.

The Housekeeping Manager will lead a team by training, coaching, motivating, and engaging staff to maintain productivity and service excellence. This position requires effective communication and collaboration with other departments to streamline services and improve operational efficiency. Key responsibilities include inspecting work to meet quality standards, managing staff schedules, handling customer complaints promptly, maintaining equipment and supplies, and overseeing budgeting and financial aspects of the department. The role also involves forecasting staffing needs, evaluating employee performance, and implementing operational policies to improve department productivity.

Ideal candidates will bring at least three years of experience managing a hotel housekeeping department, preferably within a unionized environment. A high school diploma or GED equivalent is required, along with basic computer skills and familiarity with Microsoft Office. Experience with hotel information systems is preferred, ensuring the manager can effectively use technology to enhance operational efficiency. Weekend availability is mandatory, reflecting the nature of hotel operations that require consistent management presence.

Crestline Hotels & Resorts is an Equal Opportunity Employer committed to diversity and inclusivity. They welcome applicants regardless of race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability. The company offers comprehensive benefits packages that include health insurance options, paid time off, retirement savings plans, and other perks to support the wellbeing and professional development of their employees. This is an excellent opportunity for experienced housekeeping professionals to take the next step in their careers with a supportive and forward-thinking employer.

Job Requirements

High school graduate or general education degree (GED)
minimum three years managing a hotel housekeeping department
experience working in a union environment preferred
basic computer skills
familiarity with Microsoft Office preferred
experience with hotel information systems preferred
must have weekend availability

Job Qualifications

High school graduate or general education degree (GED)
2-3 plus years of experience in housekeeping management preferred
basic computer skills
familiarity with Microsoft Office preferred
experience with hotel information systems preferred
strong leadership and personnel management skills
excellent communication and problem-solving abilities
ability to work in a fast-paced, dynamic environment
weekend availability

Job Duties

Inspect work performed to ensure that it meets specifications and established standards
plan and prepare employee work schedules
perform or assist with cleaning duties as necessary
investigate complaints about service and equipment and take corrective action
coordinate activities with other departments to ensure services are efficient and timely
check equipment to ensure it is in working order
inspect and evaluate physical condition of facilities to determine work required
select suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
instruct staff in work policies and procedures and use and maintenance of equipment
order and purchase equipment and supplies and issue supplies and equipment to workers
forecast necessary levels of staffing and stock to facilitate effective scheduling and ordering
evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals
confer with staff to resolve performance and personnel problems and discuss company policies
establish and implement operational standards and procedures for the department
recommend or arrange additional services such as painting, repair work, renovations, and replacement of furnishings and equipment
select and order or purchase new equipment, supplies, and furnishings
recommend changes to improve service and increase operational efficiency
maintain required records of work hours, budgets, payrolls, and other information
screen job applicants and hire new employees
supervise in-house services such as laundries, dry cleaning, and/or valet services
advise the front office of rooms ready for occupancy
perform financial tasks such as estimating costs and preparing and managing budgets
prepare activity and personnel reports including occupancy, hours worked, facility usage, work performed, and departmental expenses