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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf Lodge is a premier family-focused resort brand that offers an unforgettable vacation experience through a combination of exceptional hospitality, thrilling water parks, and engaging activities for guests of all ages. Known for providing a warm and welcoming atmosphere, Great Wolf Lodge prides itself on delivering top-notch customer service and maintaining high standards of cleanliness and safety throughout the property. With a strong commitment to employee development and a culture that values diversity and inclusion, Great Wolf Lodge is an excellent place for hospitality professionals to build and advance their careers. The company emphasizes comprehensive training programs, including access... Show More
Job Requirements
- Ability to lift 30 lbs
- Ability to stand/walk for long periods of time
- Ability to bend, stretch and twist
- Capable of tolerating exposure to cleaning chemicals
- Experience in Housekeeping, preferably at a resort or large hotel
- Bachelor’s degree
- Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
- Inspires and motivates team members to work together and achieve success beyond expectations
- Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task
Job Qualifications
- High School diploma or equivalent experience
- Minimum 3 years of experience in the hospitality field, with at least 2 years in a supervisory position
- Demonstrated knowledge and experience in labor management scheduling
- Demonstrated ability to lead diverse teams
- Demonstrated analytical, planning, and change implementation abilities
- Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
- Demonstrated ability to effectively resolve conflict
- Ability to work flexible schedule including nights, weekends, and/or Holidays as needed
Job Duties
- Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
- Implements and manages inventory processes through the assistance of the Housekeeping Supervisors
- Drives, reviews and ensures proper completion of and alignment to the work order process
- Assists Director in reviewing and action planning related to NPS scores and guest comments, as well as follow up and resolution
- Implements the Director's financial strategy to manage budget and labor, operating expense forecasts
- Leads and mentors direct staff and Housekeeping employees, including Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained
- Trains new Pack Members and ensures continued training and development of current staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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