Housekeeping Manager

Highgate Hotels is a leading real estate investment and hospitality management company, widely recognized as an innovator in the hospitality industry. The company is a dominant player in major U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, and has a growing footprint in the Caribbean and Latin America. Highgate Hotels is known for its expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition. It manages a diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all enhanced with contemporary programming and digital expertise. By utilizing industry-leading revenue management tools, Highgate efficiently identifies and predicts evolving market dynamics to maximize asset value and drive financial outperformance. Supported by an executive team of seasoned hotel management leaders, Highgate Hotels is a trusted partner for top ownership groups and major hotel brands. The company maintains corporate offices in key cities including New York, Chicago, Dallas, London, Miami, and Seattle, reinforcing its national and international presence. For more information, visit www.highgate.com.

The Elser Hotel & Residences, a luxurious 49-story condominium hotel located in Downtown Miami, is part of the Highgate portfolio. The newly completed tower offers 646 fully furnished rooms and residences, over 19,000 square feet of curated amenities, and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, a historic landmark favored by locals and visitors alike along the Biscayne Bay shoreline, the hotel continues this tradition with its premium services and modern accommodations.

The Housekeeping Manager role at The Elser Hotel & Residences is a full-time position focused on overseeing the entire housekeeping department to ensure a clean, safe, and welcoming environment for guests. This leadership role requires managing operations with efficiency, maximizing service quality while controlling expenses. The Housekeeping Manager must maintain a friendly, attentive, and courteous attitude across all interactions with guests, managers, and employees. Responsibilities include coaching and motivating the housekeeping team, ensuring compliance with Highgate's standard operating procedures, maintaining cleaning schedules, and overseeing housekeeping inventories and supply control. The manager also handles guest requests and complaints with professionalism, coordinates cleaning projects, and ensures adherence to safety and risk management standards.

This role demands strong organizational skills to manage large turnover days, special guest accommodations, and security procedures. The Housekeeping Manager works closely with the Director of Housekeeping and other departments to maintain high standards in public and guest room areas. Effective communication, leadership, and the ability to multitask are essential, as is proficiency with Windows software and other hotel management tools. The position requires maintaining high attendance, professional appearance, and active participation in training and staff meetings. Commitment to guest satisfaction and enhancing the guest experience is at the core of this role. Overall, this position offers the opportunity to be part of a prestigious hospitality brand in one of Miami’s premier hotels, with a competitive yearly compensation package reflecting the position's responsibilities and leadership requirements.