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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $22.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company, widely recognized as an innovator in the hospitality industry. The company is a dominant player in major U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, and has a growing footprint in the Caribbean and Latin America. Highgate Hotels is known for its expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition. It manages a diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all enhanced with contemporary programming and... Show More
Job Requirements
- At least 2 years of progressive experience in a hotel or related field
- Supervisory experience required
- Proficient in Windows and company-approved software
- Must be able to communicate effectively with all levels of employees and guests
- Ability to multitask and prioritize work
- Must maintain high standards of personal appearance and grooming
- Compliance with company safety and operational standards
- Willingness to work long hours as needed
- Ability to participate in manager-on-duty coverage
- Regular attendance and punctuality as per scheduling
- Ability to handle problems proactively
- Must effectively understand and evaluate complex data and situations
Job Qualifications
- At least 2 years of progressive experience in a hotel or related field or a 2-year college degree with 1 or more years of related experience
- Supervisory experience required
- Proficient in Windows, company-approved spreadsheets and word processing
- Excellent verbal and written communication skills
- Ability to multitask and prioritize departmental functions effectively
- Strong listening and problem-solving skills
- Ability to maintain professional appearance and grooming standards
- Must attend all required meetings and trainings
- Ability to participate in manager-on-duty coverage as needed
- Strong understanding of hospitality terms and customer service skills
- Effective at handling complex information and problem resolution
Job Duties
- Ensure guests and employees are always treated with attentiveness, friendliness, and courtesy
- Respond promptly to all guest requests, problems, complaints and accidents, ensuring follow-up and guest satisfaction
- Motivate, coach, counsel, and discipline housekeeping personnel following company standard operating procedures
- Maintain scheduled cleaning programs and checklists for all housekeeping positions
- Manage housekeeping equipment and supplies, including ordering and inventory control
- Ensure compliance with corporate risk management standards and handle emergency situations according to protocols
- Coordinate large guestroom turns efficiently, including group check-ins and check-outs
- Inspect guest rooms and public areas regularly to uphold cleanliness and safety standards
- Conduct interviews and training sessions for housekeeping staff
- Maintain communication with other departments including Guest Services and Engineering
- Prepare employee schedules based on business forecasts and payroll budgets
- Monitor and submit staff work hours for payroll processing
- Maintain and organize departmental documentation including purchase orders, schedules, forecasts, and reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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