Housekeeping & Front Desk Manager

First Hospitality, founded in 1985 and headquartered in Chicago, stands as a leader in hotel development, investment, and management. Known for its strategic vision centered on excellence and innovation, First Hospitality delivers high-quality hospitality experiences across its properties nationwide. The company prides itself on creating value through cutting-edge operational practices and a commitment to fostering a diverse, inclusive, and high-performing workforce. Celebrating individual differences and promoting collaboration, flexibility, and fairness, First Hospitality has established itself as an Equal Opportunity Employer encouraging all qualified candidates to apply.

Hotel Ardent, a proud member of the Tapestry Collection by Hilton, is located in the vibrant city of Dayton, Ohio, renowned for its rich aviation heritage and lively arts scene. This upscale hotel offers guests an inspiring and comfortable experience, blending unique local charm with exceptional service standards. At Hotel Ardent, the spirit of hospitality is brought to life by a dedicated team committed to exceeding guest expectations at every turn.

As the Front Office and Housekeeping Manager at Hotel Ardent, you will play a pivotal role in ensuring the seamless operation and superior guest satisfaction of the hotel. This leadership position involves overseeing the day-to-day management of the front desk and housekeeping departments, directing team recruitment, training, and ongoing performance. Your ability to cultivate a motivated and engaged team is essential, as you strive to deliver memorable guest experiences while maintaining operational efficiency. This role demands a proactive mindset, excellent interpersonal skills, and a strong dedication to quality and leadership.

Your responsibilities include managing guest relations and swiftly resolving challenges to turn each interaction into a positive outcome. Financial acumen will be vital as you keep controllable expenses in line without compromising service quality. You will champion diversity and inclusion initiatives to create a welcoming atmosphere for guests and staff alike. Strong communication skills will help you maintain a fluid connection between the front office and housekeeping, ensuring all operational aspects work in harmony. Moreover, your preparedness to confidently handle emergency situations will safeguard guests and staff, reinforcing Hotel Ardent's reputation for safety and reliability.

Joining our team means immediate access to numerous benefits starting from day one, including insurance coverage, paid time off, and holiday pay. You will have opportunities for professional growth and career advancement supported by ongoing development programs. Additionally, you can take advantage of substantial hotel and travel discounts globally, enriching your personal and professional life. After just one month of service, you will be eligible to participate in our 401(k) retirement savings plan, securing your financial future.

This is an excellent opportunity for an experienced leader passionate about hospitality to make a tangible impact within a dynamic, forward-thinking company. At Hotel Ardent, your management skills will not only direct daily operations but also inspire a team that delivers outstanding guest experiences in an energetic and culturally rich city. If you are ready to step into a role that challenges your leadership and rewards your commitment, Hotel Ardent and First Hospitality welcome you to apply and help drive our continued success.