Housekeeper

Kenosha, WI, USA|

Job Overview

Compensation

Hourly

Exact $17.00

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Hampton Inn & Suites Chicago/Waukegan is a part of the esteemed MCR family, which stands as the third-largest hotel owner-operator in the United States. Established in 2006, MCR has expanded its footprint with a $5.0 billion portfolio comprising 148 premium-branded hotels featuring over 22,000 guestrooms across 37 states and 106 cities. With dedicated offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR is a powerhouse in the hospitality industry, operating hotels under nine Marriott brands, eight Hilton brands, and a select number of independent unflagged hotels.

The Hampton Inn & Suites Chicago/Waukegan epitomizes the core values of MCR with a strong commitment to cleanliness, friendliness, and providing a well-organized, safe environment for guests. This role operates under MCR’s Universal Role Standards, focusing on cleanliness and friendliness as the foundation of exceptional guest experiences. The property emphasizes teamwork, product consistency, quality, and guest satisfaction as pillars of operational excellence.

The Housekeeper role at Hampton Inn & Suites Chicago/Waukegan is integral to maintaining the high standards expected of the brand. The primary responsibility includes cleaning and preparing guest rooms, hallways, and public areas to ensure a spotless environment that aligns with MCR’s core standards. Housekeepers play an essential role in guest relations by greeting guests warmly, using names when possible, and supporting guest satisfaction efforts by assisting with any issues promptly and courteously.

Housekeepers are expected to complete pre-cleaning duties such as stocking room supplies and attending daily briefings. They meticulously clean and restock guest rooms according to shift assignments and take on any additional cleaning tasks as directed by supervisors. Their duties also extend to maintaining cleanliness in storage rooms, public spaces, and guest laundry areas, contributing to an organized and safe hotel environment.

This position is essential in supporting the operational checklists to 100% accuracy and timely shift handover reports for seamless shift transitions. Housekeepers are also required to maintain a flawless uniform and professional appearance, embodying MCR’s brand promise and creating a positive impression on guests.

Teamwork is a cornerstone of this role, with clear, honest communication and a can-do attitude expected from all team members. Housekeepers must be willing to stretch beyond their traditional duties to meet the needs of both the hotel and its guests.

The physical demands of the role include stooping, climbing, balancing, kneeling, crawling, standing for extended periods, walking long distances within the hotel, repetitive motions of the wrists and hands, and lifting housekeeping items such as linens and vacuums. This dynamic environment requires individuals who can thrive in a fast-paced, guest-focused setting.

MCR celebrates innovation and excellence, having been recognized as one of Fast Company’s 10 Most Innovative Travel Companies of 2020 and honored with multiple prestigious awards, including the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. Prospective employees joining Hampton Inn & Suites Chicago/Waukegan become part of a forward-thinking, growth-oriented company that values both its guests and team members.

Employment with Hampton Inn & Suites Chicago/Waukegan offers competitive weekly pay, hotel discounts, paid time off, retirement options, referral bonuses, and opportunities for career advancement and upward mobility. For full-time employees, health, dental, and vision insurance are available after 30 days of employment, reinforcing the commitment to employee well-being and satisfaction.

Overall, the Housekeeper role offers a rewarding opportunity to contribute to a top-tier hospitality experience within an industry-leading company. It’s ideal for individuals who thrive in a guest-service environment, possess a positive attitude, and are dedicated to upholding the highest standards of cleanliness and customer care.

Job Requirements

Must be 18 years of age or older
Positive attitude and willingness to learn
Ability to follow established guidelines and procedures
Ability to work well under stressful, high-pressure conditions
Effective listening and conflict resolution skills
Clear communication skills
Desire to serve guests
Willingness to work varied schedules including evenings, nights, weekends and holidays
Punctual and reliable with clock-in and clock-out times
Ability to perform physical demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions and lifting

Job Qualifications

Experience in hospitality, service, consumer-facing franchise or related field preferred
Positive attitude and willingness to learn
Ability to understand and follow established guidelines and procedures
Effective listening and conflict resolution skills
Clear communication skills
Desire to serve all guests
Must be 18 years of age or older
Ability to work varied schedules including evenings, nights, weekends, and holidays
Punctuality and reliability in clocking in and out as scheduled
Ability to perform physical job demands such as stooping, climbing, kneeling, standing, walking and lifting

Job Duties

Greet guests happily upon arrival and throughout their stay
Use guests' names whenever possible
Work collaboratively to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Demonstrate strong knowledge of hotel facilities and amenities
Support all groups and events taking place at the hotel
Answer all incoming calls with a friendly, professional greeting
Maintain sparkling clean workspaces in both front and back of house areas
Pitch in to clean guest rooms and public spaces as needed
Always greet every guest with a smile while cleaning
Complete all pre-cleaning duties including stocking room supplies and attending meetings
Thoroughly clean and restock guest rooms as assigned
Perform additional cleaning projects in storage rooms, public spaces, guest laundry, and engage in room deep cleaning activities as directed
Ensure operational checklists are completed accurately and on time
Submit shift handover reports for effective communication
Wear a clean, approved uniform and maintain professional grooming at all times
Communicate clearly and professionally with team members
Exhibit a can-do attitude willing to undertake tasks beyond traditional role
Collaborate with team members at all levels to create a welcoming environment