Hotel Valet Attendant($12-$14 w/ Cash Tips Daily!) - Aloft Element Downtown Austin
Job Overview
Compensation
Hourly
Range $10.00 - $14.00
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne is a distinguished arrival through departure experience company dedicated to delivering seamless parking and hospitality services combined with advanced technology. With nearly 40 years of industry presence, Towne has built a reputation for excellence by providing best-in-class parking and hospitality solutions in various environments where people live, work, learn, play, rejuvenate, and recover. Boasting a strong team of 14,000 members, Towne prides itself on creating smiles and memorable experiences for the millions of guests they serve annually. The company's fully integrated technology platform enhances operational efficiency and guest satisfaction, making Towne a leader in the parking and mobility service sector. Towne is committed to quality, innovation, and community enhancement through its service offerings. For more details, visit www.towne.com and follow their updates on LinkedIn.
The Guest Service Associate role is pivotal within Towne's service framework, emphasizing attentive, friendly, and efficient hospitality toward guests. This position involves parking and retrieving guest vehicles with safety and promptness while assisting guests with their luggage, which may also include delivery and pickup duties during arrival and departure. The Guest Service Associate embodies professional and courteous interactions, ensuring every guest experience is positive and personalized through greetings and using guest last names. They manage guest communication, provide helpful local information, facilitate guest needs such as transportation and reservations, and handle parking logistics with high accuracy and care. The position offers competitive compensation ranging from $10 to $11 hourly with additional tip opportunities, reflecting Towne's commitment to fair employment practices. Work schedules are adaptable based on hotel business volume, supporting various shifts including mornings, afternoons, and overnight. Benefits such as accident insurance, critical illness insurance, hospital indemnity, telemedicine access, and a 401k retirement plan are available subject to eligibility. This role is ideal for individuals passionate about customer service, safety, and hospitality and ready to contribute to an exceptional guest experience in a dynamic and supportive environment.
The Guest Service Associate role is pivotal within Towne's service framework, emphasizing attentive, friendly, and efficient hospitality toward guests. This position involves parking and retrieving guest vehicles with safety and promptness while assisting guests with their luggage, which may also include delivery and pickup duties during arrival and departure. The Guest Service Associate embodies professional and courteous interactions, ensuring every guest experience is positive and personalized through greetings and using guest last names. They manage guest communication, provide helpful local information, facilitate guest needs such as transportation and reservations, and handle parking logistics with high accuracy and care. The position offers competitive compensation ranging from $10 to $11 hourly with additional tip opportunities, reflecting Towne's commitment to fair employment practices. Work schedules are adaptable based on hotel business volume, supporting various shifts including mornings, afternoons, and overnight. Benefits such as accident insurance, critical illness insurance, hospital indemnity, telemedicine access, and a 401k retirement plan are available subject to eligibility. This role is ideal for individuals passionate about customer service, safety, and hospitality and ready to contribute to an exceptional guest experience in a dynamic and supportive environment.
Job Requirements
- high school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Qualifications
- high school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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