Hotel Valet Attendant - Westin Galleria

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $9.00 - $14.00

Work Schedule

Fixed Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a renowned company specializing in premium parking and guest services with a commitment to delivering quality experiences in hospitality settings. Known for its exceptional customer service and efficient management of parking operations, Towne Park operates at various prominent locations, including hotels, airports, and event venues. As a leader in its field, the company prides itself on creating a safe, welcoming environment for guests, emphasizing professionalism, courtesy, and attention to detail. Towne Park is devoted to offering competitive and fair compensation aligned with the candidate's experience, skills, education, and the location of employment, ensuring employee satisfaction and retention.

The Guest Service Associate role at Towne Park is a vital position designed for individuals passionate about hospitality and customer service excellence. This role demands an enthusiastic and friendly attitude, focusing on delivering outstanding service to guests by managing the parking and retrieval of vehicles with a strong emphasis on safety and efficiency. The position involves various responsibilities including assisting guests with luggage, providing information about local amenities and services, and facilitating smooth transit experiences. This role offers flexible working hours with both full-time and part-time opportunities, covering various shifts throughout the day and evening, making it suitable for a wide range of candidates. Compensation for this role includes an hourly base pay starting at $9, supplemented by tips ranging between $12 and $14 per hour, providing a lucrative earning potential for service-oriented individuals.

Guest Service Associates are expected to embody the company's hospitality values by greeting guests professionally and warmly, handling vehicle operations with care, and assisting with guest needs such as directions, reservations, and shuttle services. This role also requires keen attention to administrative duties related to parking management, such as issuing claim checks, completing ticket information accurately, and processing payments. Towne Park encourages safe driving practices, attention to detail, and clear communication throughout the guest interaction process, underscoring the importance of guest satisfaction and operational excellence.

With possibilities for growth and continuous learning, Towne Park also offers benefits including enrollment in accident, critical illness, and hospital indemnity insurance, telemedicine benefits, and participation in the company's 401k retirement savings plan, subject to eligibility criteria. The work environment predominantly involves outdoor conditions exposing employees to various weather elements, demanding physical ability to lift and move heavy objects occasionally up to 100 pounds and maintain activity throughout shifts. The company also provides reasonable accommodations to support individuals with disabilities. This opportunity is perfect for candidates seeking a dynamic role in the hospitality industry with flexible schedules, stable income, and a vibrant work atmosphere.

Job Requirements

high school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
one (1) month related experience and/or training or equivalent combination of education and experience
ability to read and write standard English language
ability to comprehend simple instructions and correspondence
physical ability to lift up to 100 pounds occasionally
willingness to work outdoors in varying weather conditions
availability for full-time or part-time shifts including early morning, afternoon, evening, and late night
ability to operate vehicles safely
good communication skills
ability to work within established practices and procedures

Job Qualifications

high school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
one (1) month related experience and/or training or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed