Hotel Valet Attendant - Omni Resort @ ChampionsGate

Towne Park is a leading parking and transportation services company that specializes in providing exceptional valet, shuttle, and parking management solutions across various industries including hospitality, healthcare, and commercial properties. With a commitment to delivering superior customer experiences and operational excellence, Towne Park serves a diverse clientele by offering safe, efficient, and courteous services tailored to meet the unique needs of each location. The company prides itself on fostering a culture of professionalism, integrity, and respect for both employees and customers. Towne Park is dedicated to innovation and sustainability in parking operations, ensuring seamless and convenient access for guests while prioritizing employee safety and training. As a well-established organization, Towne Park offers competitive compensation and benefits packages, with flexible work schedules to accommodate employee needs.

The Guest Service Associate role at Towne Park is designed for individuals who are passionate about hospitality and customer service. This position plays a crucial part in delivering outstanding guest experiences by providing attentive, friendly, and efficient services. The role primarily involves parking and retrieving guest vehicles safely and promptly, assisting with luggage handling during arrivals and departures, and offering information and assistance to guests regarding facilities, transportation, and local attractions. Employment for this position is on an AM/PM shift basis, with compensation commensurate with job-related skills, experience, and location. Employees in this role are eligible to participate in various insurance plans and the company's 401(k) retirement savings program, subject to eligibility requirements.

As a Guest Service Associate, you will maintain a pleasant and professional demeanor, greeting guests warmly by name and ensuring courteous communication. This includes explaining parking rates and procedures, issuing claim checks, and accurately documenting vehicle information for efficient retrieval. Your responsibilities extend to assisting guests with directions, reservations, and shuttle services, contributing to a positive overall experience. The job entails working primarily outdoors, requiring physical stamina to handle tasks such as assisting guests with luggage, driving vehicles slowly and cautiously, and performing duties in varying weather conditions. The role requires basic arithmetic skills, effective communication, and adherence to safety standards. Additionally, applicants must hold a valid driver’s license and demonstrate the ability to operate vehicles, with manual transmission skills considered highly desirable. This position is ideal for individuals seeking a customer-focused job with opportunities to interact directly with guests and contribute to exceptional hospitality services.