Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Omni Hotels and Resorts is a distinguished luxury hotel brand that operates over 50 hotels and resorts across major business and leisure destinations throughout North America. Known for its authentic guest experiences, commitment to exceptional service, and innovative approach, Omni Hotels fosters a family atmosphere with a culture of career development, loyalty, and tenure among its employees. With a strong presence in the hospitality industry, Omni Hotels continues to set high standards for quality and personalized service, blending local authenticity with global expertise to create memorable stays for guests. The company’s dedication to employee growth and its supportive work environment contribute to its reputation as a desirable employer in the hospitality sector.
The Hotel Technology Product Manager role at Omni Hotels and Resorts is an essential position based within the Omni Service Center (OSC) IT team located in Dallas, TX. This role focuses on overseeing a portfolio of hotel technology products that support the daily operations and guest service functions of the hotels. The ideal candidate acts as a product management expert, collaborating closely with hotel operations teams and various OSC business units to drive the evaluation, implementation, and enhancement of technology solutions. Emphasizing vendor relationship management and strategic product planning, the Hotel Technology Product Manager is responsible for maintaining product health, usability, and alignment with business goals.
This role combines technical expertise with project management capabilities to ensure the successful deployment of hotel technologies, such as door locks, access control systems, ancillary management systems (including golf, spa, and membership management), TV platforms, employee safety and communication devices, digital signage, audio systems, and safety/security systems. The Product Manager develops product roadmaps and documentation that guide technology upgrades and innovations, helps manage budgets related to technology operations, and works collaboratively across departments to ensure product standards are upheld.
In addition to managing the lifecycle and vendor partnerships for assigned products, this position also entails verifying project proposals and leading contract negotiations, resource allocation, and the transition of support to maintenance teams. Candidates must have a comprehensive understanding of project management best practices, proficiency with Microsoft Office 365 tools, and strong communication and interpersonal skills to effectively convey product ideas and coordinate efforts among diverse teams. This opportunity is ideal for professionals with 2-3 years of experience in technology product management within the hospitality industry or a related field who are eager to influence the integration of technology in a leading luxury hotel chain.
The Hotel Technology Product Manager role at Omni Hotels and Resorts is an essential position based within the Omni Service Center (OSC) IT team located in Dallas, TX. This role focuses on overseeing a portfolio of hotel technology products that support the daily operations and guest service functions of the hotels. The ideal candidate acts as a product management expert, collaborating closely with hotel operations teams and various OSC business units to drive the evaluation, implementation, and enhancement of technology solutions. Emphasizing vendor relationship management and strategic product planning, the Hotel Technology Product Manager is responsible for maintaining product health, usability, and alignment with business goals.
This role combines technical expertise with project management capabilities to ensure the successful deployment of hotel technologies, such as door locks, access control systems, ancillary management systems (including golf, spa, and membership management), TV platforms, employee safety and communication devices, digital signage, audio systems, and safety/security systems. The Product Manager develops product roadmaps and documentation that guide technology upgrades and innovations, helps manage budgets related to technology operations, and works collaboratively across departments to ensure product standards are upheld.
In addition to managing the lifecycle and vendor partnerships for assigned products, this position also entails verifying project proposals and leading contract negotiations, resource allocation, and the transition of support to maintenance teams. Candidates must have a comprehensive understanding of project management best practices, proficiency with Microsoft Office 365 tools, and strong communication and interpersonal skills to effectively convey product ideas and coordinate efforts among diverse teams. This opportunity is ideal for professionals with 2-3 years of experience in technology product management within the hospitality industry or a related field who are eager to influence the integration of technology in a leading luxury hotel chain.
Job Requirements
- Associates degree in a hospitality or technology related field or equivalent experience
- Minimum 2-3 years of technology product and vendor management experience
- Familiarity with hotel operations and hotel technical products
- Proficiency in project management methodologies
- Ability to use Microsoft Office Suite (O365)
- Strong communication and organizational skills
- Ability to manage multiple projects simultaneously
- Experience working with cross-functional teams
- Aptitude for innovation
- Understanding vendor product roadmaps
Job Qualifications
- Associates degree in a hospitality or technology related field or equivalent experience
- Minimum 2-3 years of technology product and vendor management
- Experience working with the hospitality industry is preferred
- Knowledge of hotel operations and familiarity with hotel technical products
- Proficient in project management methodologies and Microsoft Office Suite products
- Ability to manage multiple concurrent projects and competing priorities
- Aptitude for innovation and ability to present product ideas to leadership
- Understanding of vendor product roadmaps and their impact on technology strategies
- Experience working with cross-functional teams at different reporting levels
- Excellent communication, interpersonal, organizational, presentation and problem-solving skills
Job Duties
- Manages hotel technology product solutions and vendor relationships
- Understands and documents current technical requirements
- Creates product roadmaps and standards documentation
- Maintains an inventory of products with all pertinent information
- Owns the end-to-end health, value, and lifecycle of assigned hotel technology products
- Provides budget guidance on operational costs and asset management
- Project manages deployment of technology upgrades and enhancements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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