Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Tuition Reimbursement
Learning and development opportunities
Job Description
LEGOLAND Florida Resort, managed by Merlin Entertainments, is a world-renowned theme park and hotel destination that captivates families from around the globe. Known for its immersive attractions and family-oriented experiences, LEGOLAND Florida Resort is dedicated to creating an unforgettable environment where imagination and adventure thrive. The resort not only offers thrilling rides and themed entertainment but also provides exceptional hospitality through its hotels, ensuring guests enjoy a seamless and memorable stay. Merlin Entertainments, a global leader in location-based entertainment, champions quality, innovation, and guest satisfaction, making LEGOLAND Florida Resort a standout destination in the hospitality and entertainment industry.
The Hotel Senior Host position at LEGOLAND Florida Resort is an exciting opportunity for those who are passionate about hospitality and eager to lead in a dynamic, guest-focused environment. This full-time role, with a competitive pay starting at USD 15.75 per hour, centers on delivering world-class service to families visiting the resort. As a Hotel Senior Host, you will be instrumental in supporting daily hotel operations, coaching and mentoring fellow team members (referred to as Model Citizens), and ensuring every guest's visit begins and ends with exceptional care.
Your responsibilities will include resolving guest concerns with professionalism and empathy, managing operational requests through advanced hotel systems, and maintaining effective communication across various departments to guarantee a smooth guest experience. You will also play a crucial leadership role by exemplifying positivity and professionalism while fostering a team culture rooted in accountability, safety, and fun. As a leader, you will assist with training and onboarding processes, act as Leader on Duty when needed, and contribute to the continuous improvement of hotel practices by preparing reports and identifying operational enhancements.
Safety is a top priority at LEGOLAND Florida Resort, and the Hotel Senior Host will champion Merlin’s comprehensive health, safety, and security standards, support incident response procedures, and promote an environment where safety and guest satisfaction are shared responsibilities among all team members. This role requires someone with strong communication, organizational skills, and the capability to multitask effectively within a fast-paced setting, all while maintaining a welcoming and engaging atmosphere for guests and colleagues alike.
Joining LEGOLAND Florida Resort means becoming part of a dedicated team that values innovation, teamwork, and the creation of magical guest experiences. You will have access to a broad range of benefits, including excellent health care options, paid time off, and opportunities for learning and advancement, all designed to support your personal and professional growth. If you’re ready to take the next step in your hospitality career and contribute to one of the most beloved family destinations in the world, this role offers an exceptional platform to excel and make a lasting impact.
The Hotel Senior Host position at LEGOLAND Florida Resort is an exciting opportunity for those who are passionate about hospitality and eager to lead in a dynamic, guest-focused environment. This full-time role, with a competitive pay starting at USD 15.75 per hour, centers on delivering world-class service to families visiting the resort. As a Hotel Senior Host, you will be instrumental in supporting daily hotel operations, coaching and mentoring fellow team members (referred to as Model Citizens), and ensuring every guest's visit begins and ends with exceptional care.
Your responsibilities will include resolving guest concerns with professionalism and empathy, managing operational requests through advanced hotel systems, and maintaining effective communication across various departments to guarantee a smooth guest experience. You will also play a crucial leadership role by exemplifying positivity and professionalism while fostering a team culture rooted in accountability, safety, and fun. As a leader, you will assist with training and onboarding processes, act as Leader on Duty when needed, and contribute to the continuous improvement of hotel practices by preparing reports and identifying operational enhancements.
Safety is a top priority at LEGOLAND Florida Resort, and the Hotel Senior Host will champion Merlin’s comprehensive health, safety, and security standards, support incident response procedures, and promote an environment where safety and guest satisfaction are shared responsibilities among all team members. This role requires someone with strong communication, organizational skills, and the capability to multitask effectively within a fast-paced setting, all while maintaining a welcoming and engaging atmosphere for guests and colleagues alike.
Joining LEGOLAND Florida Resort means becoming part of a dedicated team that values innovation, teamwork, and the creation of magical guest experiences. You will have access to a broad range of benefits, including excellent health care options, paid time off, and opportunities for learning and advancement, all designed to support your personal and professional growth. If you’re ready to take the next step in your hospitality career and contribute to one of the most beloved family destinations in the world, this role offers an exceptional platform to excel and make a lasting impact.
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or guest services
- strong communication skills
- leadership ability
- problem-solving skills
- organizational skills
- experience with hotel management systems
- flexible schedule including evenings and weekends
- physical ability to stand and walk for extended periods
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality, hotels, guest services, or customer service environments
- strong communication and relationship-building skills
- ability to lead, motivate, and support a diverse team
- excellent problem-solving and conflict-resolution abilities
- strong organizational skills and ability to manage multiple priorities
- comfortable using computers and hotel management systems
- flexible availability including evenings, weekends, holidays, and peak operating periods
- ability to stand, walk, and perform light physical duties for extended periods
Job Duties
- Help create memorable stays by resolving guest concerns, enhancing experiences, and supporting operational excellence
- monitor and manage guest and operational requests through hotel systems and digital platforms
- respond to real-time operational needs, ensuring a seamless experience for guests and teams alike
- serve as a central point of communication between departments to keep hotel operations running smoothly
- maintain accurate records, prepare operational reports, and identify opportunities for continuous improvement
- lead by example through positivity, professionalism, and a commitment to LEGOLAND values
- support the development, engagement, and success of Model Citizens through coaching and mentorship
- assist with training and onboarding efforts to help teams deliver exceptional service
- serve as Leader on Duty when scheduled or in the absence of a Supervisor or Manager
- promote a culture of teamwork, accountability, safety, and fun
- champion Merlin's health, safety, and security standards while helping create a safe environment for guests and Model Citizens
- support incident response and ensure all reporting requirements are completed accurately and promptly
- identify operational risks and opportunities for improvement
- encourage a culture where safety, guest service, and operational excellence are everyone's responsibility
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
