Hotel Sales Manager

Highgate Hotels is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a diverse global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a strong 30-year track record of innovation in the hospitality industry, Highgate is recognized for its forward-thinking approach to hotel management and real estate investment. The company expertly guides projects through all phases of the property lifecycle, including planning, development, recapitalization, and disposition. Highgate's success stems from the development of a varied portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring contemporary amenities and digital capabilities. Their use of state-of-the-art revenue management tools allows them to efficiently identify and anticipate emerging market trends, optimizing performance and maximizing asset value. With seasoned executives and corporate offices worldwide, Highgate is a trusted partner to prominent ownership groups and major hotel brands. More information about the company can be found at www.highgate.com.

The Residence Inn West Springfield, located at 64 Border Way, West Springfield, MA, is currently seeking an experienced Sales Manager to join their team. This role offers the opportunity to contribute directly to the revenue growth of a well-established hotel property within the Highgate portfolio. The Sales Manager will be responsible for developing comprehensive knowledge of the hotel's operations, including food and beverage, guest services, and reservations. They will actively engage in prospecting and closing new business opportunities, building strong relationships with clients and accounts in their market segment. The individual must be adept at managing sales within budgetary constraints, participating in daily hotel business reviews, and executing strategic sales initiatives designed to enhance hotel occupancy and average daily rate (ADR).

The Sales Manager must be skilled in managing various sales activities such as conducting site inspections, client entertainment, and executing special promotional campaigns. The role also involves regular monitoring of account production and market trends, maintaining an active sales solicitation program, and ensuring adherence to company sales policies and procedures. Effective communication and interpersonal skills are essential for networking within the community and professional associations to boost business opportunities. The ideal candidate will bring a high level of professionalism and customer service, represent the hotel positively, and contribute to maintaining strong client relationships. Being a pivotal part of the team, the Sales Manager will also share responsibility for weekend and Manager On Duty (M.O.D.) coverage as scheduled, ensuring comprehensive operational support.