Hotel Sales Manager

West Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,500.00 - $67,900.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

DailyPay

401k

Paid training

Paid Time Off

Referral program

Employee Discounts

Job Description

Kinseth Hotel Corporation is a reputable hospitality company known for its commitment to providing exceptional lodging and dining experiences across its network of hotels and restaurants. With a strong focus on customer satisfaction, quality service, and community involvement, Kinseth Hotel Corporation has established itself as a trusted name in the hospitality industry. The corporation emphasizes not only guest comfort but also employee growth and development, offering a range of benefits and training programs to support its team members.

This sales role within the Kinseth Hotel Corporation is designed for a dynamic and professional individual who is passionate about promoting and selling hotel, banquet, and restaurant services. The primary focus of the position is to drive guest room sales, especially during low and shoulder seasons, by actively engaging with existing and potential customers through direct solicitation and service calls. This role requires a strong combination of interpersonal skills, sales acumen, and the ability to coordinate seamlessly with various hotel departments to ensure a smooth process for group bookings and events.

The individual will be responsible for making personal visits, telephone calls, and sending emails to assigned accounts to promote the corporation's offerings. More than half of the workweek is devoted to outside sales calls aimed at generating new business. The role also involves preparing proposals and confirmations for group bookings, conducting property tours for prospects, and maintaining detailed records using the company’s accounts tracking system. Follow-up with customers to ensure satisfaction and gather feedback is also a critical aspect of the job.

Furthermore, this position plays a vital part in planning and executing marketing strategies, participating in sales blitzes, and attending industry or civic organization events to enhance business opportunities. Collaboration with the banquet and catering teams is essential to guarantee that events are well-planned and executed to exceed customer expectations. The role also includes tracking competitor activities and hotel market positioning to adapt strategies proactively.

As part of Kinseth Hotel Corporation’s commitment to employee development, the position provides paid training and is supported by a comprehensive benefits package that includes health, dental, vision coverage after 60 days, 401k retirement plans, DailyPay, paid time off, and an employee referral program. Discounts are available at all Kinseth Hotel Corporation hotels and restaurants, allowing team members to enjoy the best the company has to offer.

Overall, this sales position offers a fulfilling career path in the hospitality sector for individuals who are goal-oriented, enjoy networking, and thrive in a fast-paced environment. It offers an excellent opportunity to grow professionally within a supportive company known for its strong values and dedication to quality service.

Job Requirements

Associate's degree or equivalent experience
one to two years related experience or training
valid driver's license and proof of insurability
ability to perform physical demands required by the job including standing, walking, lifting up to 50 pounds
commitment to follow company policies and maintain professional appearance
willingness to participate in Manager on Duty program and take on supervisory responsibilities
excellent communication skills
capability to handle multiple tasks and work outside normal business hours if necessary

Job Qualifications

Associate's degree (AA) or equivalent from a two-year college or technical school
one to two years related experience and/or training
equivalent combination of education and experience
valid driver's license and proof of insurability
strong communication and interpersonal skills
proficiency in using sales and customer database systems
ability to work independently and as part of a team
experience in hospitality sales or related field preferred

Job Duties

Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel and restaurant facility space and services
makes solicitation calls to potential new accounts and perform outside sales calls the majority of the work week (over 50%)
responds to inquiries from customers, prospects, other hotels and the corporate office
prepare proposals and confirmations for group bookings and conducts tours of the property with prospective customers
informs other departments of upcoming events and works with them to ensure proper planning throughout the property
maintains and uses the accounts tracing system/database and customer account files to generate future business
follows company credit and deposit policies when booking business
prepares sales reports and records sales calls and activities as required
monitors guest satisfaction through follow-up surveys, thank you cards and calls
participates in industry and civic organizations to promote business opportunities
tracks activities of the competition and the market and the hotel's position in the market
participates in sales department meetings and weekly management meetings
plans and participates in sales blitzes and outside after hours functions including chamber outings
participates in the development and implementation of marketing plans and action plans, gives input to the development of special promotions or packages, and develops ideas to build occupancy
meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager and Director of Sales