Hotel Operations Manager, The Westin Buffalo

Delaware North is a renowned global hospitality and food service company with a rich history spanning over 100 years. As a family-owned business, Delaware North operates an extensive portfolio of properties, including iconic sports arenas, national parks, casinos, hotels, and resorts around the world. The company is committed to delivering memorable experiences to its guests and fostering meaningful career growth opportunities for its employees. Within this vast network of operations, Delaware North manages the prestigious Westin Buffalo, a AAA Four Diamond luxury lifestyle hotel situated in Buffalo, New York, inside the company’s global headquarters building.

The Westin Buffalo offers guests superb accommodations highlighted by well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. The hotel has established a reputation for outstanding guest service and is recognized among the top Westin properties based on guest satisfaction scores. Delaware North’s dedication to excellence ensures that team members working at the Westin Buffalo benefit from an enriching work environment, Marriott travel discounts worldwide, and impactful opportunities for professional growth within the hospitality industry.

The role of Hotel Operations Manager at The Westin Buffalo is a key leadership position responsible for overseeing daily hotel operations across multiple departments including front desk, housekeeping, and maintenance. Operating in a refined, four-star environment, the Hotel Operations Manager plays an essential role in maintaining the highest standards of presentation and detail, ensuring that guest rooms are immaculate and regularly inspected. This role supports both business travelers and a loyal base of repeat guests, emphasizing personalized service that fosters lasting relationships and instills trust and familiarity.

As a polished and service-focused leader, the Hotel Operations Manager will partner closely with the front office team to curate seamless guest experiences from arrival to departure. This includes welcoming guests warmly, anticipating their needs proactively, and resolving inquiries efficiently with professionalism and grace. The position demands a highly organized individual who can manage multiple priorities simultaneously in a dynamic setting while upholding the distinguished service standards synonymous with the Westin brand.

The Hotel Operations Manager will also assist the General Manager in setting and implementing strategic objectives, policies, and financial goals related to hotel operations. The successful candidate will be responsible for scheduling, supervising, and training team members to ensure consistent adherence to Delaware North’s customer service philosophy and regulatory compliance, which covers alcohol service, sanitation, payroll, employment, and equal opportunity laws. This leadership role offers the opportunity to contribute directly to the hotel’s operational excellence and overall guest satisfaction.

This full-time position offers a competitive annual salary range of $68,300 to $92,200, supplemented by an annual bonus plan based on individual and company performance or an uncapped sales incentive plan tied to role-specific goals. Beyond the financial compensation, employees enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, parental leave, tuition reimbursement, and generous discounts at Delaware North properties globally.

If you are a dedicated hospitality professional with strong leadership skills and a passion for delivering elevated guest experiences, this is an excellent opportunity to join a dynamic team with Delaware North at the Westin Buffalo. The position offers career progression, the chance to work within a respected brand, and the ability to contribute meaningfully to one of Buffalo’s premier luxury hotels.