Hotel Operations Manager, The Mara Hotel

AvantStay is a pioneering hospitality company specializing in delivering exceptional, unique stays for group travelers. As a tech-enabled millennial hospitality brand, AvantStay sets a fresh standard for group experiences in the vibrant and rapidly growing short-term rental (STR) industry, which is valued at over $100 billion. With strong venture funding backing its ambitious growth, AvantStay continues to innovate in creating memorable accommodations and experiences, appealing particularly to the millennial generation who seek both convenience and distinctive environments during their travels. The company emphasizes quality, comfort, and unique venues, ensuring that each group traveler enjoys an unparalleled stay supported by technology and responsive service.

We are currently seeking a dedicated and experienced Hotel Operations Manager to lead the operations within our Laguna Beach market. This full-time role is a pivotal on-site leadership position encompassing responsibility for guest services, housekeeping, maintenance, safety, and hotel programming. The ideal candidate will oversee daily operations ensuring smooth and efficient functionality while maintaining AvantStay’s high standards of hospitality. As the local leader, the Operations Manager will supervise various teams including Guest Experience Agents, Housekeeping Inspectors, Housekeepers, Housepersons, Maintenance Technicians, and Safety Officers.

The role requires a proactive approach in managing guest satisfaction by promptly addressing complaints and enhancing the overall guest experience through attentive front desk operations and engaging hotel programming such as live music events, yoga classes, and art exhibits. The Manager will implement effective labor management practices including scheduling and payroll to optimize productivity while ensuring operational readiness through daily inspections and managing case workflows. They will also take charge of maintaining cleanliness and the efficiency of room turnovers, oversee the Preventative Maintenance Program, and collaborate closely with vendors to manage supplies and equipment inventory.

Safety and security are paramount, and the Manager must work alongside the Safety Officer to enforce compliance with safety protocols and maintain a secure environment for both guests and staff. The position calls for an individual with strong organizational skills, the ability to lead multiple teams, and a passion for delivering impeccable hospitality. This role offers a competitive annual salary between $70,000 and $75,000 coupled with performance bonuses based on skills and experience. We provide an attractive benefits package including comprehensive medical, dental, vision, and life insurance, generous paid time off, retirement savings plans, and more.

Joining AvantStay means being part of an innovative team reshaping travel and vacation experiences within the massive travel and real estate industries. It is a place where your contributions will matter, and where diverse talents are welcomed and celebrated. AvantStay is committed to providing an inclusive workplace, offering you opportunities to grow both professionally and personally while making a meaningful impact in a dynamic field.