Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,350.00 - $79,400.00
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Retirement savings plan (401k) with company match
Job Description
Dream Downtown is a luxurious boutique hotel located in the vibrant Meatpacking District of New York City. Known for its opulent bespoke furnishings and architecturally inspired window designs reminiscent of grand ocean liners, Dream Downtown offers guests an immersive experience that transcends the ordinary. As part of the esteemed Hyatt family, it benefits from being connected to one of the world’s most reputable hospitality brands, recognized for its commitment to creating purposeful, inclusive cultures focused on care and belonging. The hotel features a blend of stylish public spaces, including a hidden cocktail bar and a chic rooftop lounge, that provides... Show More
Job Requirements
- Minimum of 2 years progressive hotel Rooms Management experience
- strong communication and leadership skills
- proficiency in Microsoft Word and Excel
- excellent organizational and interpersonal skills
- ability to work flexible hours including nights, weekends, and holidays
- service oriented mindset with professional presentation
- clear, concise written and verbal communication in English
- high energy and entrepreneurial spirit
- motivational leadership abilities
- ability to interact effectively with diverse populations
Job Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 2 years or more of progressive hotel Rooms Management experience
- service oriented style with professional presentation skills
- high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- clear concise written and verbal communication skills in English
- proficiency in Microsoft Word and Excel
- excellent organizational, interpersonal and administrative skills
- ability to work a flexible schedule including mornings, nights, overnights, weekends, and holidays
- hotel or hospitality degree an asset
Job Duties
- Maintain guest room inventory
- coach and counsel employees to reflect Hyatt service standards and procedures
- perform all tasks of a front office staff as needed to facilitate service
- ensure all operations and cash handling are done per policies and procedures
- maintain excellent communication with the housekeeping department
- maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- analyze, investigate, and resolve guest complaints
- create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- insure proper staffing levels for customer service goals
Job Location
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