Hotel Operations Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Career growth opportunities
flexible scheduling
access to earned wages before payday
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
401(k) plan with Company Match
Exclusive hotel and food and beverage discounts

Job Description

HVMG, or Hospitality Ventures Management Group, is a leading management company in the hospitality industry renowned for its commitment to a culture of excellence. With a nationwide portfolio of hotels, HVMG stands out by fostering an inclusive and growth-oriented environment where associates can develop their careers from any starting position within the organization. This progressive approach has made HVMG a sought-after employer for those passionate about the hotel business and offers employees unique opportunities to rise through the ranks, up to executive positions. The company's ethos, captured by its 'Be Excellent' culture, reflects a strong emphasis on integrity, professionalism, and a warm, welcoming atmosphere for both staff and guests alike.

The Hotel Operations Manager position at HVMG plays a critical role in maintaining the seamless daily operations of the hotel, which directly impacts guest satisfaction and operational efficiency. This is a proactive and hands-on role requiring a dynamic individual capable of overseeing multiple departments including front office, housekeeping, and food and beverage services. The role involves coordinating staff efforts, managing budgets, and implementing operational policies, all while reporting to the General Manager or Assistant General Manager. The Operations Manager is a key leader within the hotel's management team, driving performance and ensuring that all aspects of operations align with the high standards of service excellence that HVMG is known for.

This employment opportunity is ideal for candidates with previous hotel experience or those who are eager to build a career in hospitality management. The role not only demands strong leadership and communication skills but also a genuine commitment to providing exceptional guest experiences. The ability to work flexible hours, including evenings, weekends, and holidays, is essential to meeting the demands of the hospitality industry. HVMG places a strong emphasis on developing its associates, offering various career growth pathways including potential advancement to positions such as general manager, director of operations, or corporate roles.

At HVMG, associates benefit from a comprehensive package that includes flexible scheduling, access to earned wages before payday through PayActive, paid time off, and extensive healthcare benefits covering medical, dental, and vision. Additionally, employees receive a 401(k) plan with a guaranteed 4% match without vesting periods, enhancing the financial security and well-being of their workforce. Exclusive discounts on hotel and food and beverage services further enrich the employee experience.

Joining HVMG means becoming part of a company that values each employee's contribution and provides a platform for personal and professional growth in the hospitality industry. The role of Hotel Operations Manager is pivotal in upholding the company's reputation for excellence, ensuring guests experience comfort and professionalism consistently, and supporting the growth and motivation of the hotel team. This position is more than just a job; it is a chance to be part of a vibrant culture and a dynamic team dedicated to making every guest stay memorable and every career journey rewarding.

Job Requirements

  • Eligible to work in the United States
  • Ability to read, write, and communicate effectively in English
  • Physical ability to sit, stand, bend, kneel, and lift as required
  • Prior experience in the hospitality industry or related field
  • Willingness to work a flexible schedule
  • Professional and warm demeanor that aligns with company culture
  • Ability to manage multiple priorities simultaneously

Job Qualifications

  • College degree or equivalent experience
  • Previous experience in hotel operations management
  • Strong leadership and communication skills
  • Ability to multitask and manage various departments
  • Knowledge of hotel management software systems
  • Commitment to providing excellent customer service
  • Flexibility to work evenings, weekends, and holidays

Job Duties

  • Oversee front office operations
  • Manage housekeeping and ensure cleanliness standards
  • Supervise food and beverage services
  • Coordinate activities across multiple departments
  • Manage hotel budgets and control operational costs
  • Support and lead staff to achieve performance goals
  • Report to the General Manager or Assistant General Manager

Job Criteria

Experience

Mid Level (3-7 years)


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