Hotel Operations Manager

Our hotel is a distinguished hospitality establishment committed to delivering exceptional guest experiences through superior service, meticulous attention to detail, and a warm, welcoming environment. Recognized for its dedication to excellence, the hotel offers a wide range of amenities, ensuring comfort and satisfaction for every guest. With a passionate team of professionals, the hotel continuously strives to uphold its reputation as a premier destination for travelers seeking a blend of luxury, convenience, and personalized service.

The Operations Manager plays a pivotal role in this dynamic environment, supporting the General Manager in the comprehensive oversight of daily hotel operations. This is a full-time position that offers a competitive annual salary ranging from $60,000 to $65,000. The role demands a hands-on leadership style, managing hourly associates across several key departments including Rooms, Housekeeping, and Food & Beverage. The Operations Manager is entrusted with ensuring exceptional guest experiences, driving strong operational performance, and fostering high levels of associate engagement.

This leadership position requires an individual who is highly organized, service-driven, and capable of multitasking in a fast-paced hospitality setting. The Operations Manager serves as the first line of management for guest service issues, demonstrating proficiency in service recovery and problem resolution. Responsibilities extend to managing scheduling, training, performance evaluations, and compliance for hourly associates. Ensuring adherence to brand standards, company policies, safety and sanitation regulations, as well as alcohol service requirements, is an essential part of the role.

Moreover, the Operations Manager contributes to revenue optimization by supporting labor management and cost controls across the hotel departments. The role involves collaboration with department leaders to maintain operational efficiency, cleanliness, and high service quality. The Operations Manager also assists with budgeting activities such as payroll administration, purchase order processing, inventory management, and maintaining PAR levels. Flexibility is key as this role may require providing relief coverage across guest services, housekeeping, and Food & Beverage floor support when necessary.

This opportunity is ideal for someone with prior hotel operations leadership experience and a strong knowledge of the Rooms, Housekeeping, and Food & Beverage domains. The hotel encourages applicants from diverse backgrounds, including those with a criminal record, highlighting an inclusive work environment. The position is in person, offering the chance to engage directly with teams and guests, enhancing the overall hospitality experience. Benefits such as health insurance and paid time off further underscore the hotel’s commitment to employee well-being and work-life balance.