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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $18.25
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid training
Paid Time Off
Referral program
Employee Discounts
Job Description
Kinseth Hotel Corporation (KHC) is a reputable hospitality company that operates a collection of hotels and restaurants, committed to delivering exceptional guest experiences through quality service and hospitality excellence. Rooted in a dedication to creating welcoming atmospheres, KHC has established itself as a prominent name in the hotel industry, known for blending comfort, convenience, and outstanding customer care. With a portfolio that includes multiple hotels and dining establishments, KHC strives to maintain high standards across all facets of its operations while offering competitive benefits to its employees.
The role available is for a Front Desk Agent at one o... Show More
The role available is for a Front Desk Agent at one o... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Ability to stand for extended periods
- Ability to lift and move up to 50 pounds
- Must follow company safety and dress code policies
- Ability to work overnight and night shifts
- Strong verbal and written communication skills
- Must maintain a professional image and report to work as scheduled.
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or hospitality roles preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency with reservation and hotel management software is a plus
- Basic math and cash handling skills
- Customer service oriented mindset
- Ability to handle multiple tasks simultaneously
- Professional appearance and demeanor
- Willingness to work overnight shifts and weekends as required.
Job Duties
- Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner
- Acts as hotel manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction
- Enters daily changes and balances accounts such as guest, house, guest tray, city ledger and advance deposits. Resets system for the next business day
- Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely
- Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines
- Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
- Date stamps, sorts, and racks incoming mail, faxes and messages
- Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
- Answers inquiries pertaining to hotel services
- registration of guests
- and local attractions and provides travel directions
- Accurately checks out guests and communicates departures with housekeeping staff
- Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
- Makes, confirms and cancels reservations via telephone, computer and in writing
- Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
- Posts charges such as hotel room, food, liquor, or telephone to ledger
- Deposits guests' valuables in hotel safe or safe deposit box
- Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
- Maintains the cleanliness and organization of the hotel lobby and front desk area
- Washes, folds and properly stores laundry (depending on business unit).
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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