Hotel Night Auditor

Kinseth Hotel Corporation (KHC) is a reputable hospitality company that operates a collection of hotels and restaurants, committed to delivering exceptional guest experiences through quality service and hospitality excellence. Rooted in a dedication to creating welcoming atmospheres, KHC has established itself as a prominent name in the hotel industry, known for blending comfort, convenience, and outstanding customer care. With a portfolio that includes multiple hotels and dining establishments, KHC strives to maintain high standards across all facets of its operations while offering competitive benefits to its employees.

The role available is for a Front Desk Agent at one of the Kinseth Hotel Corporation hotels. This is a full-time position focused on providing superior customer service to hotel guests by managing the front desk operations efficiently and warmly. The Front Desk Agent acts as the initial face of the hotel, greeting and registering guests, processing reservations, issuing room keys, and ensuring guests have an enjoyable and seamless hotel stay. The responsibilities extend beyond guest interaction to include crucial administrative tasks such as handling accounts, balancing ledgers, performing night audit procedures, and communicating guest needs to relevant departments.

As part of the position, the Front Desk Agent will serve as the manager on duty during their shift, responsible for following communication protocols, emergency procedures, and maintaining high guest satisfaction levels. This position is dynamic, requiring the employee to manage both front-facing guest services and back-end accounting activities, ensuring accuracy and timeliness. Additionally, the agent handles guest safety measures by adhering to security and emergency protocols, manages incoming mail and messages, answers inquiries about hotel services and local attractions, and maintains logs for shift-to-shift communication.

The role requires attentiveness to detail, professionalism, and the ability to work independently, especially during night shifts. Employees will be expected to manage financial transactions properly, including billing, payments, and deposits, while complying with company cash handling standards. Maintaining cleanliness and organization of the lobby and front desk area is also part of the daily duties to promote a welcoming environment. The Front Desk Agent may be involved in additional tasks such as laundry handling depending on the specific business unit.

This position offers a supportive work environment with a comprehensive benefits package that includes health, dental, and vision insurance options after 60 days of employment, a 401k retirement plan, paid training and paid time off, access to DailyPay, referral bonuses, and discounts at all Kinseth Hotel Corporation hotels and restaurants. The job demands physical stamina to stand for extended periods, handle various manual tasks, and work overnight hours while staying alert. Adherence to KHC’s policies and procedures, including dress code, safety, and performance standards, is mandatory.

Overall, the Front Desk Agent position at Kinseth Hotel Corporation provides a unique opportunity to grow within the hospitality industry, develop strong customer service and management skills, and be part of a company dedicated to excellence and employee well-being. This role is ideal for individuals who thrive in fast-paced environments, enjoy interacting with diverse guests, and take pride in maintaining operational efficiency and guest satisfaction at all times.