Hotel Manager - Tulsa

Osage Casinos is a reputable and thriving entertainment and hospitality company known for its commitment to providing exceptional guest experiences through its hotel and gaming operations. As part of the Osage Nation, the casino and hotel complex embraces native culture and values, promoting an inclusive environment where guests and employees alike feel respected and valued. With a focus on innovation and high standards, Osage Casinos has grown substantially in the hospitality sector, contributing significantly to the local economy and offering a variety of amenities that cater to both gaming and non-gaming guests. The company emphasizes maintaining a secure and welcoming atmosphere, complying fully with gaming regulations, and fostering professional growth among staff. Osage Casinos employs experienced managers and staff to ensure they exceed customer expectations and uphold the integrity of their operations.

We are seeking an experienced and skilled Hotel Manager who will directly report to the General Manager of Osage Casino with technical guidance from the Director of Hospitality. This individual will be responsible for the comprehensive management, control, and operation of the hotel. This includes overseeing the pre-opening phases, managing hotel staff, and ensuring seamless daily hotel operations that maximize profitability and guest satisfaction. The Hotel Manager must be an effective leader adept at supervising various hotel departments including bell services, front desk, housekeeping, and valet teams. Key responsibilities include recruiting and training staff, maintaining the hotel facilities at impeccable standards, managing budgets and forecasts, and ensuring compliance with all gaming laws and company policies. The successful candidate is expected to enhance the hotel's market position by promoting the facilities to both gaming and non-gaming guests, maintaining strong third-party relationships, and consistently executing exceptional service standards.

Further responsibilities include hosting regular staff meetings to foster communication, addressing guest concerns promptly, and implementing robust operational controls aligned with regulatory requirements. This role requires a proactive approach to problem-solving and a commitment to professional development both personally and for the team. The Hotel Manager will ensure that all aspects of the hotel operation meet operational, financial, and guest service standards. Knowledge of the hospitality industry is essential, including marketing, accounting, and management principles. Proficiency with modern office and hotel management software is also required. Physical demands include the ability to stand for long periods and perform various movements necessary for managing hotel operations.

This full-time position requires a minimum age of 21, a bachelor’s degree in Hospitality Management or a related field (preferred), and at least three years of hotel experience with a minimum of two years in management. Experience in gaming and new property development is highly desirable. Employment is contingent upon passing a drug screen and obtaining a gaming license from the Osage Nation. The Hotel Manager must maintain a valid driver’s license and verify eligibility to work in the United States. Osage Casinos values diversity and preference is given to Osage, Native American, and veterans. This role plays a crucial part in the overall success of Osage Casinos’ hotel operations, driving business growth, enhancing guest satisfaction, and maintaining regulatory compliance with the National Indian Gaming Commission and Osage Nation Gaming Commission standards.