Job Overview
Employment Type
Full-time
Benefits
competitive salary
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee training and development programs
Opportunities for career advancement
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. With a portfolio of global properties valued at over $10 billion and generating over $2 billion in revenues, Highgate is a dominant player in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. The company also maintains a growing presence in important European markets with properties in London, Paris, Barcelona, Vienna, and Prague. Highgate’s comprehensive expertise spans all phases of the hospitality property lifecycle including planning, development, recapitalization, and disposition. Leveraging proprietary revenue management... Show More
Job Requirements
- Proven experience in hotel management roles
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Knowledge of financial forecasting and budget management
- Ability to maintain high service and operational standards
- Familiarity with PCI compliance and payroll procedures
- Strong organizational and problem-solving skills
- Commitment to guest satisfaction and company policies
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- Or a 4-year college degree and at least 4 to 5 years of related experience
- Or a 2-year college degree and at least 5 to 6 years of related experience
Job Duties
- In conjunction with all EC members and overall management team members in hotel
- Tour the operating departments daily ensuring smooth operation and staffing making adjustments as needed via department heads
- Conduct weekly staff meetings including weekly training sessions
- Conduct weekly one-on-one meetings with all operational department heads to review financials, goals and operational performance
- Attend operational line ups at least once a week for Housekeeping, Front Desk, Culinary and Banquets
- Attend daily morning management operations meeting
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold monthly financial reviews with all department managers and supervisors
- Ensure all department heads maintain budgeted productivity levels and standard accounting procedures
- Develop managers for future advancement through competency training
- Maintain, develop and monitor the effectiveness of the Lobby Ambassador program
- Maintain direct contact and monitor the development of management trainees
- Adhere to all company policies and train new managers to ensure compliance
- Oversee and assist in the hotel's budget and monthly forecast processes
- Ensure service standards training is taking place in each department
- Manage payroll procedure adherence including overtime and meal break penalties
- Ensure operational departments and vendors follow PCI compliance protocol
- Assist in fostering a positive team-oriented environment focused on guest service
- Inspect rooms regularly with housekeeping manager, property engineer, and GM
- Ensure timely processing of invoices and financial documents
- Monitor cleanliness and maintenance of the property through inspections and preventive maintenance
- Ensure employees are attentive, friendly, courteous, and efficient
- Forecast hotel financial position monthly and generate accurate reforecasts
- Conduct operational management interviews and follow hiring procedures
- Interview final candidates for operational management positions
- Perform department manager performance appraisals
- Motivate, coach, counsel and discipline management personnel as per company standards
- Perform any other duties as requested by senior management
- Ensure fair and equitable treatment of employees
- Meet clients onsite and assist in sales efforts
- Be present in public areas during peak times to greet guests
- Ensure safe handling procedures and monthly audits of the hotel safe
- Ensure monthly credit meetings are conducted and participate in credit and collection policies
- Complete required corporate training modules and train others
- Ensure all scheduled meetings take place on the property
Job Location
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