Hotel Manager at Marriott North Charleston Charleston, SC

Job Overview

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Employment Type

Full-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Positive work environment

Job Description

Marriott North Charleston, situated in Charleston, SC, is a premier hotel known for providing exceptional hospitality and superior guest experiences. As part of the internationally recognized Marriott brand, this hotel embodies a commitment to excellence, offering premium accommodations, dining, and conference facilities that cater to both leisure and business travelers. The establishment prides itself on its dedication to customer service, professional standards, and a vibrant working environment that fosters growth and teamwork among its staff. Marriott North Charleston exemplifies the values of integrity, respect, and quality that guests have come to expect from the Marriott name.

The Hotel Manager role at Marriott North Charleston is a dynamic and pivotal position designed for a professional who excels in supervisory leadership and operational management within the hospitality industry. This leadership role requires the individual to directly or indirectly supervise a diverse team of associates and supervisors, ensuring their alignment with company policies, procedures, and compliance with applicable laws. Responsibilities encompass recruiting, training, performance appraisals, discipline, conflict resolution, and fostering a productive and positive workplace atmosphere. The Hotel Manager is also entrusted with upholding the highest standards of guest service by actively creating an inviting environment, guaranteeing guest satisfaction, and addressing all guest needs with professionalism and hospitality.

This role calls for a well-rounded manager who understands the nuances of hotel operations, possesses solid product knowledge, and maintains rigorous safety and security protocols. The Hotel Manager's influence extends to managing emergency situations efficiently, maintaining a safe environment for both guests and associates, and representing the hotel brand with pride and ethical responsibility. Embedded in a team-oriented culture, the position demands excellent communication skills, a proactive approach to problem-solving, and a passion for the hospitality industry. This employment opportunity offers a platform for career advancement within a globally respected organization, emphasizing equal employment opportunities and stringent hiring practices including background and substance abuse screening.

Job Requirements

  • High school diploma or equivalent
  • previous experience in hotel management or related field
  • ability to lead and supervise a team
  • strong organizational skills
  • excellent customer service orientation
  • knowledge of safety and security procedures
  • ability to handle conflict and resolve problems
  • willingness to comply with background and substance abuse screenings

Job Qualifications

  • Experience in hotel or hospitality management
  • strong leadership and supervisory skills
  • excellent communication and interpersonal abilities
  • thorough knowledge of guest service standards
  • ability to maintain safety and security protocols
  • problem-solving skills
  • capability to handle emergencies and complaints professionally

Job Duties

  • Directly or indirectly supervising associates and supervisors
  • interviewing and training associates
  • assigning and directing work
  • appraising performance
  • rewarding and disciplining associates
  • addressing complaints and resolving problems
  • ensuring outstanding guest service by providing a guest-friendly environment
  • greeting and acknowledging every guest
  • maintaining outstanding standards and solid product knowledge
  • guaranteeing total guest satisfaction
  • displaying hospitality and professionalism at all times
  • representing the hotel professionally with guests
  • assuring legal and ethical handling of all guest transactions
  • applying property safety and security procedures
  • maintaining a secure and safe environment for associates and guests
  • managing accidents or emergencies by obtaining medical attention and notifying the GM or HR
  • fostering and promoting a positive working environment with all associates

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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