Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,600.00 - $78,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Highgate is a premier real estate investment and hospitality management company recognized as an innovator within the industry. Established as the dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has solidified its expansive presence with a growing footprint across Europe, Latin America, and the Caribbean. The company’s portfolio boasts an aggregate asset value exceeding $20 billion and generates more than $5 billion in cumulative revenues annually. Highgate offers expert guidance throughout every stage of the hospitality property cycle including planning, development, recapitalization, and disposition. Furthermore, the company demonstrates creativity and... Show More
Job Requirements
- At least six years progressive experience in hotel or related field
- Bachelor's degree preferred
- Maintain a warm and friendly demeanor at all times
- Effectively communicate verbally and in writing with employees and guests
- Ability to listen and clarify concerns
- Multitask and prioritize to meet deadlines
- Approach guests and employees with courteous and service-oriented manner
- Attend all required meetings and training
- Participate in management on duty coverage
- Maintain regular attendance per scheduling needs
- Maintain high standards of personal appearance and wear nametags
- Comply with hotel standards and safety regulations
- Maximize productivity and assist with solutions
- Handle problems proactively including anticipating and solving issues
- Understand and evaluate complex data from various sources
- Maintain confidentiality
- Ability to lift, carry, push or pull up to 20 pounds occasionally
- Perform other duties as assigned by management
Job Qualifications
- At least six years progressive experience in hotel or related field
- Bachelor's degree preferred
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify employee and guest concerns
- Multitasking and prioritization skills
- Strong interpersonal skills to maintain an attentive, friendly, and courteous demeanor
- Ability to attend and participate in required meetings and trainings
- Flexibility for management on duty (M.O.D.) coverage
- Strong problem-solving skills including anticipation and resolution
- Ability to evaluate complex information and meet objectives
- Ability to maintain confidentiality
- High standards of personal appearance and grooming
- Commitment to safety and efficient hotel operations
- Ability to maximize productivity and identify solutions
- Capability to perform light physical duties up to 20 pounds
- Willingness to undertake additional duties as assigned
Job Duties
- Participate in hotel sales efforts including calling on top accounts, meeting clients, hosting events, and client engagement
- Tour operating departments daily to ensure smooth operations and staffing
- Conduct weekly staff meetings and training sessions
- Conduct weekly one-on-one meetings with operational department heads to review financials, goals, and performance
- Attend operational line ups weekly across key departments
- Meet financial review deadlines and corporate program requirements
- Hold monthly financial reviews with all department managers and supervisors
- Ensure department heads maintain budgeted productivity and follow accounting procedures
- Develop future managers through competency and corporate training programs
- Participate in required management on duty (M.O.D.) coverage
- Maintain and monitor the Lobby Ambassador program effectiveness
- Maintain contact with and development of management trainees
- Enforce adherence to company policies and procedures among management
- Assist in budget and monthly forecast processes
- Ensure departmental service standard training
- Manage payroll procedures including overtime and meal break compliance
- Enforce PCI compliance among operational departments and vendors
- Foster a positive team environment focused on guest service through employee development
- Regularly inspect rooms with housekeeping and engineering
- Ensure timely invoice processing via accounts payable
- Submit financial documents to corporate office per monthly schedule
- Maintain property cleanliness and preventive maintenance programs
- Ensure employees are attentive, friendly, and efficient
- Forecast monthly financial position and analyze data for reforecasting
- Conduct operational management hiring interviews and compliance
- Perform management performance appraisals and coaching
- Motivate and discipline management staff per policies
- Perform other duties as assigned by senior leadership
- Ensure fair and equitable employee treatment
- Meet clients and assist with property sales efforts
- Engage with guests in public areas during peak times
- Ensure security procedures for hotel safe and monthly audits
- Conduct monthly credit meetings and manage credit policies
- Complete required corporate training and certifications
- Schedule and conduct all required property meetings
- Co-conduct daily weekly business review meetings with Director of Sales
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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