Hotel Manager

Sheraton Hotels & Resorts, a distinguished brand within the Marriott International portfolio, has been a welcoming presence in the hospitality industry since 1937. As a global community of more than 400 locations worldwide, Sheraton offers guests engaging experiences and thoughtful service, positioning itself as 'The World’s Gathering Place.' Marriott International, the parent company, is renowned for its dedication to fostering an inclusive environment that values the unique backgrounds, talents, and experiences of its associates. The company is committed to providing equal employment opportunities, bolstering a culture where diversity thrives and every team member feels a sense of belonging and purpose. Sheraton's mission centers on connecting guests through meaningful interactions, and it encourages employees to join in delivering exceptional hospitality that exceeds expectations.

This leadership role is based in Dallas, Texas, at the centrally located property at 400 Olive St. The position is full-time, in-property, and classified under management with a competitive annual salary ranging from $192,000 to $251,000. Additional compensation includes eligibility for performance bonuses and stock packages. The company also offers relocation assistance, recognizing the importance of supporting new hires in transitioning smoothly. This position offers an exceptional opportunity to lead a premier hotel property, contributing significantly to the overall success and financial performance of a major brand within the hospitality industry.

The role functions as the strategic business leader responsible for all aspects of property operations. In the absence of the General Manager, this position acts as the GM, overseeing multiple departments including Front Office, Retail and Gift Shops, Recreation and Fitness Centers, Housekeeping, Security and Loss Prevention, Engineering and Maintenance, Food and Beverage services, Culinary, and Event Management. The executive will work closely with direct reports—comprising Executive Committee members and department heads—to develop and implement operational strategies aligned with the brand's service standards and initiatives.

Core responsibilities include managing profitability, departmental budgets, and capital expenditures to ensure the hotel's operational success stays on track with financial goals. The position demands consistent review and analysis of financial reports to drive performance improvements while maintaining a balance between profit margins, guest satisfaction, and employee engagement. Operational leadership involves identifying challenges and facilitating innovative solutions that preempt future issues. Coaching and mentoring the operations team are key, especially in managing occupancy rates, wage control, and expenses effectively.

Operational management also requires fostering an atmosphere conducive to an outstanding guest experience while ensuring that brand and regional initiatives are communicated clearly and implemented effectively. Regular interaction and engagement with employees and guests provide vital insights to optimize service delivery and operational opportunities. Leadership extends to establishing and championing a clear service vision for product and service quality, ensuring alignment at all management levels.

Human Resource activities are a critical component of this role. Duties include observing service behaviors, providing constructive feedback, hiring management team members with strong leadership and functional expertise, conducting performance appraisals, and maintaining an open-door policy to address employee concerns. Commitment to employee development and satisfaction is paramount, alongside fostering team engagement through effective communication and leading by example.

Joining Sheraton means becoming part of a global family where the blending of cultures, talents, and experiences is celebrated. This leadership role offers a unique chance to shape the guest experience, contribute to the property’s financial growth, and be part of a dedicated team passionate about delivering excellence in hospitality.