Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $47,476.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leader in the integrated entertainment, sports content, and casino gaming industries, boasting a network of 43 destinations across North America. The company has successfully expanded its reach by offering innovative online sports betting and iCasino experiences through theScore Bet Sportsbook and Casino. With a commitment to excellence, diversity, and sustainability, PENN Entertainment creates vibrant, engaging environments where employees and guests alike can thrive. As an organization, PENN Entertainment values enthusiasm, teamwork, and dedication to customer service, ensuring that every team member has the opportunity to grow and cultivate a rewarding career.
The Housekeeping Coordinator role at PENN Entertainment offers a dynamic and fast-paced work environment that allows individuals to contribute meaningfully to the hospitality and guest experience. This position is integral to the smooth functioning of the housekeeping department, tasked with maintaining accurate personnel records, handling payroll timekeeping, and overseeing attendance and performance monitoring. The role requires coordination across departments, particularly with the Front Desk, to ensure VIP guests receive special amenities and that daily operational processes run without disruption.
In addition to administrative responsibilities, the Housekeeping Coordinator supports the team by assisting with interviews, supply management, invoice processing, and filling in for various line positions when needed. The role demands exceptional customer service skills to interact positively with guests and effective leadership abilities to motivate employees, provide counseling, oversee disciplinary actions, and complete timely performance appraisals. The position also involves participating in management meetings to help develop teams and ensure departmental goals are met, including staff retention and employee engagement.
PENN Entertainment offers a competitive total rewards package that goes beyond a base salary starting at $47,476 annually, depending on experience. The compensation includes wellness programs that support employees financially, physically, and mentally, alongside benefits such as day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that grows with tenure. Those who join PENN Entertainment enter a culture that prioritizes personal growth, career advancement, and the development of a collaborative work community where every employee's contribution matters.
This Housekeeping Coordinator role is ideal for highly motivated individuals with strong organizational and communication skills who can manage stressful situations with composure. Proficiency in Microsoft Office applications is essential, as is the physical endurance to perform tasks requiring mobility, strength, and handling of cleaning chemicals. PENN Entertainment seeks candidates who value superior customer service, teamwork, and continuous improvement in a supportive and vibrant entertainment-driven company setting.
The Housekeeping Coordinator role at PENN Entertainment offers a dynamic and fast-paced work environment that allows individuals to contribute meaningfully to the hospitality and guest experience. This position is integral to the smooth functioning of the housekeeping department, tasked with maintaining accurate personnel records, handling payroll timekeeping, and overseeing attendance and performance monitoring. The role requires coordination across departments, particularly with the Front Desk, to ensure VIP guests receive special amenities and that daily operational processes run without disruption.
In addition to administrative responsibilities, the Housekeeping Coordinator supports the team by assisting with interviews, supply management, invoice processing, and filling in for various line positions when needed. The role demands exceptional customer service skills to interact positively with guests and effective leadership abilities to motivate employees, provide counseling, oversee disciplinary actions, and complete timely performance appraisals. The position also involves participating in management meetings to help develop teams and ensure departmental goals are met, including staff retention and employee engagement.
PENN Entertainment offers a competitive total rewards package that goes beyond a base salary starting at $47,476 annually, depending on experience. The compensation includes wellness programs that support employees financially, physically, and mentally, alongside benefits such as day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that grows with tenure. Those who join PENN Entertainment enter a culture that prioritizes personal growth, career advancement, and the development of a collaborative work community where every employee's contribution matters.
This Housekeeping Coordinator role is ideal for highly motivated individuals with strong organizational and communication skills who can manage stressful situations with composure. Proficiency in Microsoft Office applications is essential, as is the physical endurance to perform tasks requiring mobility, strength, and handling of cleaning chemicals. PENN Entertainment seeks candidates who value superior customer service, teamwork, and continuous improvement in a supportive and vibrant entertainment-driven company setting.
Job Requirements
- able to perform each essential duty satisfactorily
- associate degree or equivalent from two-year college or technical school or minimum one year related experience and/or training or equivalent combination of education and experience
- highly motivated individual
- proficient in Microsoft Office applications including Excel, Access, and Word
- effective communication skills including verbal, written, and presentation
- excellent interpersonal, customer service, team building, and problem-solving skills
- ability to calmly handle stressful situations
- willingness to work any day and any shift
- ability to perform physical job duties of line employees in emergencies
- ability to maneuver in hotel areas, up and down stairs, and reach above shoulder level
- ability to work with cleaning chemicals, tolerate fumes and airborne particles occasionally, handle chemicals without allergic reactions
- able to work in areas containing second-hand smoke
- ability to operate equipment including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop, and broom
- ability to perform duties with urgency
- well organized
- physically mobile with ability to push, pull, carry, and lift up to 25 lbs, and perform movements such as bend, twist, stoop, crouch, kneel, and balance in varying work areas
Job Qualifications
- associate degree or equivalent from two-year college or technical school
- minimum of one year related experience or training
- proficiency in Microsoft Office applications including Excel, Access, and Word
- effective verbal, written, and presentation communication skills
- excellent interpersonal, customer service, team building, and problem-solving skills
- ability to handle stressful situations calmly
- willingness to work any day and shift
- ability to perform physical job duties
- good organizational skills
Job Duties
- maintains personnel files for all housekeeping team members
- processes timekeeping within payroll system
- assists with departmental attendance tracking and point calculations
- completes housekeeping opening procedures including preparing assignment sheets, checking room discrepancies, issuing keys, and communicating assignments
- coordinates with front desk to ensure VIP guest amenities
- conducts interviews for housekeeping applicants
- orders and maintains supplies by preparing purchase requisitions
- codes and forwards invoices to hotel manager
- fills in as a GRA, inspector, house person, laundry attendant, or wardrobe attendant as needed
- communicates with guests in a friendly and positive manner
- completes special projects as directed
- provides counseling and supports employees in their responsibilities
- monitors daily job performance and issues disciplinary notices
- completes timely performance appraisals
- ensures employees follow hotel policies and procedures
- expedites and oversees special requests from front desk
- attends management meetings and helps develop teams and employees
- motivates employees to deliver superior customer service
- meets attendance guidelines and adheres to policies
- retains staff in line with departmental goals
- provides exceptional red carpet customer service to guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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