Hotel Housekeeper, USC Hotel

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $26.21

Work Schedule

Standard Hours

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Tuition Assistance

Employee wellness programs

Employee Discounts

flexible schedules

Job Description

USC Auxiliary Services is one of the largest divisions at The University of Southern California, dedicated to enriching the daily experience of over 65,000 students, athletes, faculty, staff, and guests who visit the campuses. This division comprises six central business units, including USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum. Together, these units strive to create a welcoming and efficient environment that supports the university’s mission and fosters a sense of community among future leaders, scientists, filmmakers, engineers, and doctors. USC Auxiliary Services prides itself on innovation, commitment to quality, and... Show More

Job Requirements

Less than high school education
Two years of combined education or experience as substitute for minimum experience
Some knowledge of housekeeping trade
Knowledge of all cleaning standards and methods, materials, and equipment
Knowledge of and compliance with the operation of all mechanical cleaning equipment
Proven customer service experience
Ability to speak and write in English
Ability to lift up to 30 lbs
Ability to present oneself professionally in a higher education environment
Commitment to USC’s Unifying Values

Job Qualifications

Some knowledge of housekeeping trade
Knowledge of all cleaning standards and methods, materials, and equipment
Knowledge of and compliance with the operation of all mechanical cleaning equipment
Proven customer service experience
Ability to effectively communicate in English
Ability to lift up to 30 lbs
Presents oneself professionally in line with higher education environment
Demonstrates a strong commitment to USC’s Unifying Values

Job Duties

Perform standard housekeeping procedures
Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards
Maintain cleanliness of assigned facilities
Ensure that housekeeping standards are met
Follow procedures for team cleaning and self-inspecting program
Inspect and clean public areas and back of house areas to ensure cleanliness standards have been met
Report any problem areas to the supervisor
Shampoo carpets, strip and wax floors throughout the hotel
Notify guest services (front desk) when service is complete so rooms may be sold
Report any room unable to be serviced within appropriate time standards to supervisor
Provide customer service to faculty, staff, students, and guests
Respond to requests from guests, supervisors or management in a timely and efficient manner
Maintain friendly, helpful demeanor
Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.) in a timely and efficient manner
Report needed repairs of unsafe conditions to supervisor
Inform supervisor of malfunctioning equipment
Organize and maintain neat linen carts and supplies according to department standards
Stock floor storage rooms to required levels
Assist with heavy items such as mattresses and soiled linens
Deliver linens and necessary supplies as needed
Operate washers and dryers according to recommended capacity and other manufacturers’ guidelines
Maintain security of equipment, keys, and supplies issued each day
Assist in the training of new housekeepers and temporary staff in the proper use of cleaning equipment
Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations
Perform other related duties as assigned or requested including on-site laundry, projects, and additional support roles

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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