Job Overview
Employment Type
Part-time
Benefits
Incentives
Employee Referral Program
Paid Time Off
Paid Vacation (Full-Time)
Merit Increase
401k with Employer Contribution (Full-Time)
Medical, Dental, Vision (Full-Time)
Life insurance (Full-Time)
Long-term/Short-term Disability (Full-Time)
Accident insurance (full-time)
Critical illness insurance (full-time)
Cross-training opportunities
Hotel Room Discounts
Job Description
MHG Hotels LLC is a distinguished hospitality company devoted to providing exceptional accommodation experiences across a variety of its hotel properties. As a respected name in the hotel industry, MHG Hotels LLC focuses on creating comfortable, welcoming, and memorable stays for guests whether their visit is for leisure or business. Known for attention to detail and an unwavering commitment to guest satisfaction, MHG Hotels LLC proudly delivers a ‘home away from home’ atmosphere. This ethos is embodied in every aspect of their service, from clean and impeccably maintained rooms to personalized guest interactions. The company values diversity, high performance, and... Show More
Job Requirements
- Ability to stand for long periods or entire shifts
- Ability to read and visually verify information in various formats including small print
- Capability to grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination
- Ability to move, lift, carry, push, pull, and place objects weighing under 25 pounds without assistance
- Flexible availability for morning, evening, night, and weekend shifts
- Willingness to perform other reasonable job duties as requested by supervisors
- Clean professional appearance
- Maintain awareness of undesirable people on premises
Job Qualifications
- High school diploma or equivalent
- Previous experience in housekeeping or hospitality preferred
- Strong attention to detail
- Excellent communication and interpersonal skills
- Ability to work as part of a team
- Demonstrated professionalism and integrity
- Comfort interacting with diverse guests and colleagues
- Ability to handle confidential information responsibly
Job Duties
- Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
- Respond to and resolve guest requests
- Secure payments, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities, and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Maintain confidentiality of all guests, proprietary information
- Communicate any emergency, lost item, or theft to proper staff and/or authorities
- Report maintenance problems, accidents, and safety hazards
- Keep contingency lists in case of emergency and communicate necessary messages
- Protect company assets
- Comply with all quality assurance expectations
Job Location
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