Hotel Housekeeper

Kenosha, WI, USA|

Job Overview

Compensation

Hourly

Range $15.00 - $16.00

Work Schedule

Standard Hours

Benefits

Insurance enrollment

Paid Time Off

Holiday pay

401(k) enrollment

Hotel and travel discounts

Professional Development

promotion opportunities

Job Description

First Hospitality, established in 1985 and headquartered in Chicago, is a dynamic and forward-thinking hotel development, investment, and management company. The organization operates with a strategic vision that centers on creating value for all stakeholders by practicing excellence and embracing innovative approaches to business. First Hospitality's commitment to fostering an inclusive and collaborative workplace culture is evident in its dedication to attracting and retaining a diverse workforce. The company prides itself on respecting and valuing employee differences to better serve the varying needs of its customers across the hospitality industry. First Hospitality promotes an inclusive work environment characterized by flexibility, fairness, and collaborative teamwork, upholding its status as an Equal Opportunity Employer.

The role of Room Attendant within First Hospitality is pivotal in shaping the guest experience by ensuring cleanliness and comfort throughout the hotel. Room Attendants are responsible for maintaining hotel guest rooms and public spaces to impeccable brand standards, providing a welcoming, relaxing, and memorable stay for every guest. These team members play a crucial role in creating beautiful and orderly environments, paying exquisite attention to detail to prepare rooms for guest arrival or return. The primary responsibility of a Room Attendant is to not only meet but exceed guest expectations by delivering outstanding cleanliness and styling services for each room and public area.

This position requires proactive engagement with guests, swiftly responding to requests and resolving challenges with professionalism and care. Room Attendants work collaboratively with the hotel Guest Services team and management to foster a positive atmosphere for guests, elevating the overall guest satisfaction. They are instrumental in preventing guest challenges by conducting thorough work inspections, identifying maintenance issues, and replenishing room amenities and supplies per brand standards. Maintaining consistent professionalism and adherence to hotel emergency procedures is essential to ensuring guest safety and comfort at all times.

The Room Attendant role offers numerous benefits, including insurance enrollment, paid time off, and holiday pay from the first day of employment, signaling the company's commitment to its employees' well-being. After 30 days, team members can participate in 401(k) enrollment, promoting long-term financial security. Additional perks include hotel and travel discounts at destinations worldwide and ample opportunities for professional development and career promotion within the company, making this an attractive role for individuals passionate about hospitality and guest service excellence. This position is perfect for individuals who are detail-oriented, enjoy working in a fast-paced environment, and aspire to contribute meaningfully to creating memorable guest experiences.

Job Requirements

Effective verbal and written communication skills
Must be able to speak, read, and write in primary language(s) used in the workplace
8+ hours per day
stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally
Reach, bend, stoop, and pivot frequently throughout the workday

Job Qualifications

Effective verbal and written communication skills
Ability to speak, read, and write in primary language(s) used in the workplace
Experience in housekeeping or hospitality preferred but not required
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Basic understanding of hotel safety and emergency procedures
Customer service orientation
Physical stamina to handle standing and walking for extended periods

Job Duties

Clean and style hotel rooms and public areas efficiently to brand expectations and with great attention to detail
Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard
Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary
Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction
Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership
Always maintain professionalism consistent with hotel brand and company expectations
Know and communicate hotel emergency procedures
inform and assist guests in emergencies
Take on additional tasks as necessary or assigned by hotel leadership