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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Insurance enrollment from day 1
Paid Time Off from day 1
Holiday pay from day 1
401(k) enrollment after 30 days
hotel and travel discounts at worldwide destinations
Professional Development
promotion opportunities
Job Description
First Hospitality is a pioneering hotel development, investment, and management company based in Chicago, founded in 1985. With a strong focus on innovation and excellence, the company aims to create value for stakeholders by embracing a forward-thinking approach to the hospitality industry. First Hospitality is recognized for its commitment to diversifying its workforce and cultivating a work environment that values inclusivity, respect, and collaboration. This inclusive culture is designed to foster flexibility and fairness, ensuring employees feel valued and motivated while delivering exceptional service to guests. As an Equal Opportunity Employer, First Hospitality attracts high-performing professionals dedicated to elevating the... Show More
Job Requirements
- Effective verbal and written communication skills
- must be able to speak, read, and write in primary language(s) used in the workplace
- able to work 8+ hours per day
- stand and walk frequently throughout the workday
- lift, lower, and maneuver up to 30 pounds occasionally
- reach, bend, stoop, and pivot frequently throughout the workday
Job Qualifications
- Effective verbal and written communication skills
- ability to speak, read, and write in primary language(s) used in the workplace
- experience in hospitality or customer service preferred
- ability to work efficiently under supervision
- attention to detail and commitment to cleanliness
- strong interpersonal skills
Job Duties
- Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail
- refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard
- take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary
- effectively engage and build rapport with guests to identify needs and ensure guest satisfaction
- take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership
- always maintain professionalism consistent with hotel brand and company expectations
- know and communicate hotel emergency procedures
- inform and assist guests in emergencies
- take on additional tasks as necessary or assigned by hotel leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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