Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Job Description
Hyatt Place is a distinguished hotel brand known for blending relaxed style with exceptional service standards. As part of the globally recognized Hyatt Hotels Corporation, Hyatt Place delivers a unique hospitality experience designed to inspire and delight every guest. The brand is committed to providing guests with more than just a stay; it offers a comprehensive and memorable experience through innovative design, exceptional cuisine, and attentive guest services. Hyatt Place hotels are meticulously crafted to feel inviting and comfortable while maintaining the high-quality standards Hyatt is renowned for worldwide.
The Hotel Host role at Hyatt Place is integral to perpetuating this legacy of excellence. This position focuses on creating an inviting atmosphere for guests by providing warm, helpful, and attentive service that surpasses typical hotel stay expectations. The Hotel Host acts as the welcoming face of the property, responsible for supporting guests throughout their visit and ensuring their complete satisfaction. This role oversees multiple areas within the hotel including the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, and the TV den, along with guest check-in and check-out procedures and servicing meeting rooms. Each of these facets contributes to the holistic guest experience, emphasizing comfort, cleanliness, and the brand’s hallmark hospitality.
A successful Hotel Host at Hyatt Place must demonstrate excellent guest interaction skills along with the ability to multitask effectively in a fast-paced environment. The role requires someone who thrives on providing stellar customer service and who values teamwork and high standards of operational excellence. Candidates with previous experience in hotel or related fields will likely excel in this role. Additionally, this position demands strong communication skills in English, both spoken and written, to fulfill daily responsibilities efficiently.
Working as a Hotel Host at Hyatt Place means becoming part of a team dedicated to offering more than just accommodations. It entails being the key component in delivering the Hyatt Place experience, where the guest’s needs are anticipated and met with enthusiasm and professionalism. This role also presents a dynamic work environment requiring flexibility, adaptability, and a genuine desire to serve others. It is ideal for individuals who take pride in upholding cleanliness, organization, and providing an inviting atmosphere for guests at all times.
Hyatt Place as an employer values diversity, encourages growth, and supports its employees in delivering extraordinary experiences. The Hotel Host position offers opportunities for personal and professional development within a respected and industry-leading hospitality company.
The Hotel Host role at Hyatt Place is integral to perpetuating this legacy of excellence. This position focuses on creating an inviting atmosphere for guests by providing warm, helpful, and attentive service that surpasses typical hotel stay expectations. The Hotel Host acts as the welcoming face of the property, responsible for supporting guests throughout their visit and ensuring their complete satisfaction. This role oversees multiple areas within the hotel including the Hotel Host Stand, Bakery Café, Guest Kitchen, e-room, and the TV den, along with guest check-in and check-out procedures and servicing meeting rooms. Each of these facets contributes to the holistic guest experience, emphasizing comfort, cleanliness, and the brand’s hallmark hospitality.
A successful Hotel Host at Hyatt Place must demonstrate excellent guest interaction skills along with the ability to multitask effectively in a fast-paced environment. The role requires someone who thrives on providing stellar customer service and who values teamwork and high standards of operational excellence. Candidates with previous experience in hotel or related fields will likely excel in this role. Additionally, this position demands strong communication skills in English, both spoken and written, to fulfill daily responsibilities efficiently.
Working as a Hotel Host at Hyatt Place means becoming part of a team dedicated to offering more than just accommodations. It entails being the key component in delivering the Hyatt Place experience, where the guest’s needs are anticipated and met with enthusiasm and professionalism. This role also presents a dynamic work environment requiring flexibility, adaptability, and a genuine desire to serve others. It is ideal for individuals who take pride in upholding cleanliness, organization, and providing an inviting atmosphere for guests at all times.
Hyatt Place as an employer values diversity, encourages growth, and supports its employees in delivering extraordinary experiences. The Hotel Host position offers opportunities for personal and professional development within a respected and industry-leading hospitality company.
Job Requirements
- Customer service experience
- Schedule flexibility for AM/PM shifts, weekends and holidays
- Strong command of the English language in speaking, reading and writing
- Ability to learn quickly and work in fast paced position
- Ability to multitask
- Must be 18 years or older
- High school diploma or equivalent
- Ability to lift, pull, and push a minimum of 20 lbs
- Basic computer skills
- Desire to satisfy guests’ needs
Job Qualifications
- Customer service experience preferably in a hotel or related field
- Schedule flexibility for AM/PM shifts, weekends and holidays
- Strong command of the English language including speaking, reading and writing
- Ability to learn quickly and perform in a fast-paced environment with guest interaction
- Ability to multitask
- Must be 18 years or older
- True desire to satisfy the needs of others in a fast-paced environment
- High school diploma or equivalent
- Ability to lift, pull, and push moderate weight (minimum 20 lbs)
- Basic computer skills such as Word and Excel
Job Duties
- Provide welcoming and exceptional guest service at the hotel host stand
- Manage the Bakery Café and Guest Kitchen areas to ensure cleanliness and availability
- Oversee the e-room and TV den to maintain a comfortable and inviting environment
- Assist guests with check-in and check-out processes efficiently
- Service and prepare meeting rooms as required
- Communicate effectively with guests to address their needs and inquiries
- Maintain cleanliness and organization in all assigned areas
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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