Hotel Guest Service Rep

Lincoln, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.25 - $15.00

Work Schedule

Standard Hours

Benefits

Competitive starting wages

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid training

Paid Time Off

DailyPay

Employee Referral Program

Employee Discounts

Job Description

Kinseth Hotel Corporation (KHC) is a respected company in the hospitality industry, known for operating a portfolio of hotels and restaurants that prioritize guest experience, quality service, and community engagement. As a hospitality provider, KHC emphasizes creating welcoming and comfortable environments for travelers while delivering excellent customer service across all its brands. The company has built a strong reputation over the years by maintaining high standards of professionalism and care, ensuring guests consistently receive memorable stays whether traveling for business or leisure. KHC is committed to providing a positive workplace culture with opportunities for growth and development for its employees, alongside competitive wages and benefits, contributing to its position as a top employer in the hospitality sector.

This Front Desk Agent role at Kinseth Hotel Corporation is a vital position focused on delivering outstanding customer service to hotel guests. This full-time role encompasses a variety of essential duties aimed at ensuring guests have seamless and pleasant interactions with hotel services from the moment they check-in until they depart. Key responsibilities include greeting and registering guests in a friendly and efficient manner, handling reservations, issuing room keys, and managing guest requests. Front Desk Agents also ensure guest safety by adhering to established security procedures and providing information about hotel facilities and local attractions. Accuracy in financial transactions such as billing, collecting payments, and managing deposits is crucial in this position. The role further involves maintaining communication with housekeeping and other hotel departments to promptly address any customer needs or issues.

Candidates for this role can expect to work in a dynamic environment where excellent communication skills and a professional appearance are essential. The job requires the ability to handle multiple tasks simultaneously, interact warmly with diverse guests, and maintain an organized front desk area. Physical demands include standing for extended periods and occasionally lifting up to 50 pounds. Employees must comply with all company policies, including dress code and safety protocols, ensuring a safe and respectful workplace.

Kinseth Hotel Corporation offers attractive benefits to its employees, including competitive starting wages, health, dental, and vision plans available after 60 days, a 401k plan, paid training, paid time off, DailyPay options for flexible compensation, referral programs, and discounts across all KHC hotels and restaurants. These benefits reflect the company’s commitment to employee well-being and satisfaction. Overall, the Front Desk Agent position at KHC is an excellent opportunity for individuals passionate about hospitality and customer service to join a supportive team with strong growth potential and robust rewards.

Job Requirements

High school diploma or equivalent
Prior experience in hospitality or customer service preferred
Ability to stand for long periods
Ability to lift or move up to 50 pounds occasionally
Strong verbal and written communication skills
Ability to work flexible hours including nights, weekends, and holidays
Basic computer skills
Commitment to following company policies and procedures

Job Qualifications

High school diploma or equivalent
Previous customer service experience preferred
Basic knowledge of hotel operations and reservation systems
Strong communication and interpersonal skills
Ability to handle multiple tasks efficiently
Proficiency with computers and office equipment
Ability to maintain a professional appearance and demeanor
Knowledge of cash handling procedures

Job Duties

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner
Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy
Date stamps, sorts, and racks incoming mail, faxes and messages
Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner
Answers inquiries pertaining to hotel services, registration of guests, and local attractions and provides travel directions
Accurately checks out guests and communicates departures with housekeeping staff
Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures
Makes, confirms and cancels reservations via telephone, computer and in writing
Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures
Posts charges such as room, food, liquor, or telephone, to ledger
Deposits guests' valuables in hotel safe or safe deposit box
Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained
Maintains the cleanliness and organization of the hotel lobby and front desk area