Job Overview
Compensation
Salary
Exact $81,000.00
Benefits
401k
401K Matching
Dental Insurance
employee discount
Free parking
Health Insurance
Paid Time Off
Vision Insurance
Job Description
The Embassy Suites by Hilton Seattle North Lynnwood is a premier hotel offering upscale accommodations and exceptional guest services in the vibrant area of Lynnwood, Washington. As part of the globally recognized Hilton brand, the hotel prides itself on delivering an outstanding hospitality experience characterized by comfort, convenience, and personalized service. The property caters to leisure and business travelers who seek a welcoming environment along with high-quality amenities, including spacious suites, an indoor pool, and meeting facilities. The hotel has earned a reputation for its warm hospitality, attentive staff, and commitment to maintaining high operational standards, making it a preferred choice for visitors to the Seattle area.
The role of Guest Service Manager at the Embassy Suites by Hilton Seattle North Lynnwood is a dynamic and vital position within the hotel's management team. Responsible for overseeing front desk operations, this role ensures that every guest receives prompt, courteous, and efficient service throughout their stay. The Guest Service Manager leads the front office staff by scheduling shifts based on business demand, assigning duties efficiently, and monitoring performance to comply with hotel policies and standards. Training and safety protocols fall under the manager's scope, ensuring a competent and secure team environment. This includes the onboarding of new hires and conducting performance evaluations while managing disciplinary actions as necessary.
In addition to operational oversight, the Guest Service Manager maintains meticulous financial and administrative records, including cash flow, billing accounts, and sensitive guest documents, securing the integrity of front desk operations. The role also involves facilitating communication and collaboration between departments by attending meetings such as revenue calls and group booking reviews. The Guest Service Manager actively supports the General Manager by conducting property inspections, coordinating with housekeeping, and assisting in sales and marketing efforts. In the absence of the General Manager, the Guest Service Manager assumes full responsibility for hotel operations, demonstrating leadership and problem-solving skills.
The position offers a competitive annual salary of $81,000 and full benefits, including medical, dental, vision insurance after the qualification period, a 401(k) plan with company match, paid holidays, vacation time accruement based on hours worked, and paid sick leave as per Washington State policies. The hotel also provides employee discounts at Hilton properties worldwide and free parking, contributing to a rewarding and supportive work environment. This role offers an exciting opportunity for a hospitality professional who thrives in a fast-paced, guest-focused setting and seeks to contribute to the success and reputation of a high-standard hotel under a respected international franchise.
The role of Guest Service Manager at the Embassy Suites by Hilton Seattle North Lynnwood is a dynamic and vital position within the hotel's management team. Responsible for overseeing front desk operations, this role ensures that every guest receives prompt, courteous, and efficient service throughout their stay. The Guest Service Manager leads the front office staff by scheduling shifts based on business demand, assigning duties efficiently, and monitoring performance to comply with hotel policies and standards. Training and safety protocols fall under the manager's scope, ensuring a competent and secure team environment. This includes the onboarding of new hires and conducting performance evaluations while managing disciplinary actions as necessary.
In addition to operational oversight, the Guest Service Manager maintains meticulous financial and administrative records, including cash flow, billing accounts, and sensitive guest documents, securing the integrity of front desk operations. The role also involves facilitating communication and collaboration between departments by attending meetings such as revenue calls and group booking reviews. The Guest Service Manager actively supports the General Manager by conducting property inspections, coordinating with housekeeping, and assisting in sales and marketing efforts. In the absence of the General Manager, the Guest Service Manager assumes full responsibility for hotel operations, demonstrating leadership and problem-solving skills.
The position offers a competitive annual salary of $81,000 and full benefits, including medical, dental, vision insurance after the qualification period, a 401(k) plan with company match, paid holidays, vacation time accruement based on hours worked, and paid sick leave as per Washington State policies. The hotel also provides employee discounts at Hilton properties worldwide and free parking, contributing to a rewarding and supportive work environment. This role offers an exciting opportunity for a hospitality professional who thrives in a fast-paced, guest-focused setting and seeks to contribute to the success and reputation of a high-standard hotel under a respected international franchise.
Job Requirements
- 2+ years of work experience in hotel front desk operations
- Previous customer service experience required
- Previous supervisory or management experience preferred
Job Qualifications
- 2+ years of work experience in hotel front desk operations
- Previous customer service experience required
- Previous supervisory or management experience preferred
Job Duties
- Schedules staff based on business demand and ensure all front desk shifts are covered
- Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures
- Provides training, including safety training, to front desk staff
- Selects or assists in the selection of front office staff and completes all new hire paperwork
- Reviews front office employee performance and conducts personnel actions such as disciplinary actions, including terminations
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and all other sensitive documents
- Conducts or assists in conducting staff meetings
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures
- Attends all operation meetings, revenue calls, group resume and BEO meeting in a timely manner and ensure information is shared with team members
- Assists GM in performing daily and weekly property inspections ensuring property is maintained to standard and that all safety equipment and conditions are to code
- Takes on projects as assigned by GM and completes them by the due date
- Receives and resolves or assists in resolving guest complaints and employee concerns
- Performs functions of the General Manager in their absence
- Covers shifts on front desk, if needed, to maintain smooth operations
- Corresponds with group contacts and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Answers inquiries pertaining to hotel policies and services
- Assists General Manager in annual employee reviews
- ensures employee wages follow wage and salary guidelines
- Supports General Manager in housekeeping department operations in the absence of a Housekeeping Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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