Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
performance bonuses
Job Description
CUSA, LLC is a prominent hotel management company renowned for its dedication to exceptional guest service, recognizing the importance of its associates, and delivering substantial value to its business partners and owners. With a history of success in the hospitality industry, CUSA, LLC manages a portfolio of hotels, aiming to provide unparalleled service and operational excellence. They are highly regarded for fostering a workplace culture that empowers employees, promotes professional growth, and consistently meets or exceeds industry standards.
The role of Hotel General Manager at the Full-Service Best Western Plus Conference Center Milwaukee Airport represents a pivotal leadership opportunity within CUSA, LLC. This position oversees daily operations of a 140-room hotel, ensuring a seamless guest experience while maximizing financial performance. The hotel features 13,000 square feet of meeting and banquet space, complemented by an on-site restaurant and bar, catering to diverse client needs from business conferences to social gatherings. The General Manager is entrusted with enhancing team performance and improving essential Key Performance Indexes such as STR (Smith Travel Research), GSS (Guest Satisfaction Scores), and Guest Love metrics.
As the leader of the property, the Hotel General Manager collaborates closely with departmental heads to provide training, mentorship, and strategic direction. This role requires a hands-on approach to operational management—including overseeing guest services, food and beverage operations, housekeeping, sales, and marketing. The General Manager is responsible for driving both top-line revenue growth and bottom-line profitability through innovative business strategies, effective cost controls, and staff optimization.
Beyond operational duties, the General Manager acts as the face of the hotel in the local community, cultivating partnerships and enhancing the property’s reputation. This position offers a dynamic work environment where leadership, hospitality expertise, and business acumen converge to create memorable guest experiences and sustained business success. The employment type is full-time, and while the salary details are not explicitly stated, the role is positioned as a senior management opportunity with competitive compensation reflecting its responsibilities and industry standards.
The role of Hotel General Manager at the Full-Service Best Western Plus Conference Center Milwaukee Airport represents a pivotal leadership opportunity within CUSA, LLC. This position oversees daily operations of a 140-room hotel, ensuring a seamless guest experience while maximizing financial performance. The hotel features 13,000 square feet of meeting and banquet space, complemented by an on-site restaurant and bar, catering to diverse client needs from business conferences to social gatherings. The General Manager is entrusted with enhancing team performance and improving essential Key Performance Indexes such as STR (Smith Travel Research), GSS (Guest Satisfaction Scores), and Guest Love metrics.
As the leader of the property, the Hotel General Manager collaborates closely with departmental heads to provide training, mentorship, and strategic direction. This role requires a hands-on approach to operational management—including overseeing guest services, food and beverage operations, housekeeping, sales, and marketing. The General Manager is responsible for driving both top-line revenue growth and bottom-line profitability through innovative business strategies, effective cost controls, and staff optimization.
Beyond operational duties, the General Manager acts as the face of the hotel in the local community, cultivating partnerships and enhancing the property’s reputation. This position offers a dynamic work environment where leadership, hospitality expertise, and business acumen converge to create memorable guest experiences and sustained business success. The employment type is full-time, and while the salary details are not explicitly stated, the role is positioned as a senior management opportunity with competitive compensation reflecting its responsibilities and industry standards.
Job Requirements
- bachelor's degree in hospitality management or related field preferred
- minimum of 5 years experience in hotel management
- strong leadership and team management skills
- experience in managing full-service hotel operations
- proficiency in financial analysis and budget management
- excellent problem-solving abilities
- effective communication skills
Job Qualifications
- bachelor's degree in hospitality management or related field preferred
- minimum of 5 years hotel management experience
- proven leadership skills in a full-service hotel environment
- strong financial acumen and budget management experience
- excellent communication and interpersonal skills
- ability to manage multiple departments and teams effectively
Job Duties
- manage daily operations of the 140-room full-service hotel
- oversee 13,000 square feet of meeting and banquet space
- enhance team performance and provide leadership training
- improve key performance indexes for STR, GSS, and guest love
- drive top-line revenue growth and bottom-line profitability
- collaborate with departmental leaders including food and beverage, sales, marketing, and housekeeping
- ensure exceptional guest service and maintain high satisfaction levels
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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