Hotel General Manager

IMMEDIATE OPENING for a Hotel General Manager located in Columbus, Ohio.  Salary $75,000 - $90,000 based on experience and qualifications together with bonus. Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands. Relocation is available.

Responsibilities.

The Hotel General Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring the highest levels of guest satisfaction, financial performance, and team engagement. This role requires a dynamic leader who is hands-on, collaborative, and inclusive. 

Essential functions: 

• Oversee all hotel operations, including front desk, housekeeping, maintenance, and food and beverage (if applicable). 
• Ensure compliance with brand standards and company policies. 
• Monitor and manage daily financial performance, including budgeting, forecasting, and cost control. 
• Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce procurement guidelines, and seek and implement cost saving strategies. 
• Lead, mentor, and develop a team including Assistant General Managers, Executive Housekeepers, Maintenance Technicians, and F&B staff. 
• Foster a positive, inclusive, and collaborative work environment. 
• Conduct regular performance reviews, provide coaching, and implement professional development plans. 
• Ensure exceptional guest service standards are consistently met. 
• Address and resolve guest complaints and issues promptly and effectively.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue. 
• Participate in local market sales activities and community events to promote the hotel.
• Analyze market trends and competitor performance to inform pricing and promotional strategies. 
• Ensure the hotel complies with all local, state, and federal regulations.
• Implement and monitor health and safety protocols to ensure a safe environment for guests and staff. 
• Maintain accurate records and documentation as required by law and company policy.

Qualifications: 

• Education: College of higher level education 
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. 
• Minimum of 3 years of progressive hotel management experience, preferably within Hilton or Marriott brands. 
• Proven leadership skills with the ability to inspire and motivate a diverse team.
• Strong financial acumen and experience with budgeting, forecasting, and cost control.
• Excellent communication and interpersonal skills. 
• Ability to work collaboratively with sales, revenue, and other hotel departments.
• Hands-on management style with a commitment to delivering high-quality guest experiences.

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• Eligible for 401(k) participation after 90 days of full-time employment.

• Paid Time Off (PTO), available as it’s accrued