Hotel General Manager

McKibbon Hospitality is a prominent hotel management company dedicated to delivering exceptional guest experiences through high-quality service and operational excellence. As a leader in the hospitality industry, McKibbon focuses on creating a welcoming environment where guests feel valued and associates are supported to grow professionally. The company's commitment to sustainability, ethical business practices, and community involvement distinguishes it from competitors, making it a preferred employer for hospitality professionals. McKibbon operates a large portfolio of hotels under major brands, providing comprehensive training and development opportunities to ensure that every property maintains the highest standards of service and guest satisfaction. The company’s Guiding Principles - Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression - form the foundation of its corporate culture and operational strategy.

The role of General Manager at McKibbon Hospitality is a critical leadership position responsible for overseeing all aspects of hotel operations to ensure smooth functioning, financial success, and exceptional guest experiences. Reporting directly to the Regional Vice President of Operations, the General Manager leads a diverse team of associates by fostering a culture of positive engagement and high performance. This position demands a strategic thinker and effective leader who can balance operational details while inspiring their team to uphold the brand’s standards and values. The General Manager is integral to setting and achieving business goals, including guest satisfaction, brand compliance, budget management, labor oversight, and associate retention.

In this role, the General Manager ensures that the hotel is adequately staffed with trained and motivated team members aligned to the company’s vision. Responsibilities include maintaining up-to-date knowledge on brand initiatives and compliance standards, overseeing safety and security measures, managing guest feedback to enhance service quality, and collaborating with corporate departments such as Human Resources, Accounting, Revenue Management, and Sales. The General Manager also represents the property in the local community, reinforcing McKibbon’s presence and reputation. Administrative duties include ensuring accurate financial reporting, payroll processing, forecasting, and conducting all necessary meetings at both the hotel and corporate levels.

Further, the position requires hands-on involvement in employee hiring, training, onboarding, and performance evaluations. The General Manager is charged with maintaining proper scheduling for sufficient staffing and ensuring compliance with documentation related to guest or associate incidents. A strong focus on financial management is essential, including budget development, profitability oversight, and revenue maximization through strategic pricing and market trend analysis. The General Manager must be prepared to lead during emergencies, exhibiting decisiveness and calm under pressure.

McKibbon Hospitality offers a competitive benefits package for full-time associates, including medical, dental, vision, life insurance, pet insurance, disability coverage, paid time off, tuition assistance, and various wellness programs. The company emphasizes career growth through training, workshops, and conferences, combined with incentives and a 401K plan with generous matching contributions. This position is ideal for candidates who thrive in fast-paced environments, are adept at managing diverse teams, and are passionate about delivering outstanding guest experiences while upholding McKibbon’s core values.