Hotel General Manager

Arbor Lodging is a premier hotel investment and management company with a flourishing portfolio that spans the United States, Mexico, and the Caribbean. Recognized for excellence and trusted by a multitude of partners, Arbor Lodging is an approved manager for some of the most reputable hotel brands including Marriott, Hilton, Hyatt, and IHG. With a commitment to delivering a service ethos that is proactive, holistic, and guest-centered, Arbor fosters an environment where every guest interaction is meaningful and welcoming. The company culture is deeply people-focused, data-driven, and results-oriented, ensuring an atmosphere where team members are supported and empowered to excel. Arbor Lodging’s dedication to quality management and operational excellence has established it as a leader in the hospitality industry.

The role of General Manager at Arbor Lodging’s Courtyard in West Des Moines Jordan Creek is pivotal in maintaining the company’s high standards for hotel operations and guest satisfaction. This full-time leadership position is responsible for overseeing all aspects of day-to-day hotel functions. The General Manager acts as an ambassador for both the brand and the hotel, ensuring that every department—from front office and housekeeping to sales, human resources, food and beverage, maintenance, and accounting—is operating smoothly and efficiently. This role requires a strategic planner and a compassionate leader who can inspire teams while managing profitability and guest satisfaction metrics effectively. The General Manager is tasked with fostering a friendly, attentive, and service-driven culture, driving improvements in staff training and development, and maintaining compliance with local and state regulations. By overseeing financial operations including profit and loss management and payroll, the General Manager ensures that business objectives are met without compromising on guest experience quality. This position demands interpersonal skills, the ability to communicate ideas and goals clearly to the team, and proactive problem-solving abilities to anticipate issues before they impact operations. As a key figure in the hotel’s success, the General Manager must balance operational demands with an emphasis on delivering exceptional hospitality services, making this an exciting career opportunity for experienced hotel management professionals seeking to shape customer experiences in a thriving hospitality environment.