Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Employee Discounts
Professional Development
Job Description
Sonesta ES Suites New Orleans Convention Center is a premier hospitality establishment offering guests an exceptional experience defined by Southern hospitality and modern comforts. Located in the heart of New Orleans, this suite hotel boasts spacious accommodations with fully equipped kitchens, creating a comfortable home-like environment for travelers. Guests enjoy complimentary breakfast and coffee each morning, along with everyday treats to enhance their stay. The hotel features a range of amenities including an inviting outdoor pool and patio area, free Wi-Fi, convenient on-site parking, and laundry services, all designed to make every guest's visit enjoyable and effortless.
Strategically positioned near New Orleans’ top attractions, Sonesta ES Suites provides easy access to the National World War II Museum, Caesars Superdome, Jackson Square, and is a short drive from both Tulane University and Loyola University. This prime location makes it an ideal choice for tourists, business travelers, and students alike who are looking for comfort and convenience during their stay.
Sonesta ES Suites is currently seeking a dedicated and experienced Hotel Front Office Manager, Front Desk Manager, or Guest Services Manager. This role is fundamental to maintaining the high standards of service that guests expect from this distinguished establishment. The Front Office Manager will be responsible for overseeing daily front desk operations, ensuring smooth service delivery, and managing a team focused on providing outstanding customer service. Key responsibilities include maintaining cash handling procedures, preparing proper documentation for financial transactions, enforcing hiring policies, and ensuring all training documentation is current and compliant with hotel standards.
The role demands excellent interpersonal skills, a comprehensive understanding of professional business ethics, and a genuine commitment to customer service excellence. Strong organizational skills, effective communication abilities, and the flexibility to manage priorities efficiently are crucial to success in this position. In addition, the Front Office Manager will actively cover shifts as needed, stepping in during staffing shortages and conducting audits to maintain operational integrity.
Sonesta ES Suites, managed by Commonwealth Hotels, prides itself on fostering a world-class culture that promotes growth, development, and extraordinary results. Employees benefit not only from a rewarding and engaging work environment but also from comprehensive benefits that start from day one including medical, dental, and vision coverage, a 401(k) plan with company match, same-day pay, and flexible spending accounts. Time-off benefits include vacation, personal days, and holiday pay, complemented by exclusive discounts on hotel stays and food and beverage purchases. The company also supports professional growth through online training and access to Commonwealth University.
Joining Sonesta ES Suites means becoming part of a supportive team committed to excellence in hospitality. Commonwealth Hotels is proud to be an Equal Opportunity Employer that values diversity and bases employment decisions on qualifications, merit, and business needs. If you are passionate about hospitality and dedicated to providing unparalleled guest experiences, this role offers an exceptional opportunity to shape the future of hospitality in New Orleans and grow your career with a respected industry leader.
Strategically positioned near New Orleans’ top attractions, Sonesta ES Suites provides easy access to the National World War II Museum, Caesars Superdome, Jackson Square, and is a short drive from both Tulane University and Loyola University. This prime location makes it an ideal choice for tourists, business travelers, and students alike who are looking for comfort and convenience during their stay.
Sonesta ES Suites is currently seeking a dedicated and experienced Hotel Front Office Manager, Front Desk Manager, or Guest Services Manager. This role is fundamental to maintaining the high standards of service that guests expect from this distinguished establishment. The Front Office Manager will be responsible for overseeing daily front desk operations, ensuring smooth service delivery, and managing a team focused on providing outstanding customer service. Key responsibilities include maintaining cash handling procedures, preparing proper documentation for financial transactions, enforcing hiring policies, and ensuring all training documentation is current and compliant with hotel standards.
The role demands excellent interpersonal skills, a comprehensive understanding of professional business ethics, and a genuine commitment to customer service excellence. Strong organizational skills, effective communication abilities, and the flexibility to manage priorities efficiently are crucial to success in this position. In addition, the Front Office Manager will actively cover shifts as needed, stepping in during staffing shortages and conducting audits to maintain operational integrity.
Sonesta ES Suites, managed by Commonwealth Hotels, prides itself on fostering a world-class culture that promotes growth, development, and extraordinary results. Employees benefit not only from a rewarding and engaging work environment but also from comprehensive benefits that start from day one including medical, dental, and vision coverage, a 401(k) plan with company match, same-day pay, and flexible spending accounts. Time-off benefits include vacation, personal days, and holiday pay, complemented by exclusive discounts on hotel stays and food and beverage purchases. The company also supports professional growth through online training and access to Commonwealth University.
Joining Sonesta ES Suites means becoming part of a supportive team committed to excellence in hospitality. Commonwealth Hotels is proud to be an Equal Opportunity Employer that values diversity and bases employment decisions on qualifications, merit, and business needs. If you are passionate about hospitality and dedicated to providing unparalleled guest experiences, this role offers an exceptional opportunity to shape the future of hospitality in New Orleans and grow your career with a respected industry leader.
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or guest services management
- Strong customer service background
- Proficiency in cash handling and audit procedures
- Ability to work flexible hours including weekends and holidays
- Effective communication skills
- Ability to lead and motivate a team
Job Qualifications
- Strong interpersonal skills
- Full understanding of professional business ethics and customer service excellence
- Excellent oral and written communication skills
- Excellent organization skills
- Ability to manage time well and prioritize tasks effectively
- Flexibility to adapt to changing priorities and operational needs
Job Duties
- Maintains day-to-day operations of the Front Desk
- Establishes and maintains appropriate service standards for all Front Office areas
- Maintains proper cash handling procedures and appropriate over and short documentation
- Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation
- Works as Front Office Manager covering all short-staffed shifts, including audits
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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